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Mark Lessner MD
- Orthopedists
- Allen, TX
About this business
Location details
955 Garden Park Dr #200, Allen, TX, 75013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
He takes the time to explain your condition .
I had an initial appointment with Doc Lessner to discuss pain I was having in my arm. He prescribed me medicine with no follow up whatsoever. I wasn't provided any patient education to know what exercises I could or could not do, just motions made by the doctor in the office. I left the office feeling confused and not sure what the next steps were. I finished the medication with no improvement in the pain. I tried to make a follow up appt, however the appt was not made by the office.
Staff is not very friendly and needs to be gotten under control. They act as if the services are free. I had to call 5 times to get FMLA paperwork complete. Once I am finished with this treatment I will choose someone else. It's really too bad. I like the dr.
Business response:
I am sorry to hear about your experience at our practice. We welcome the chance to talk to you and get more detailed information about your experience. Please feel free to send your contact information to indiraparrales@texashealth.org. --Thanks Indira P.
Dr Lessner is WONDERFUL I give him 10 stars, I would recommend him to anyone with shoulder problems
Good doctor, but nurse will NOT return calls.
I submitted FMLA paperwork on 4/4/16. I called at least 5 times and left messages requesting the status. I never received a return call. I finally called on 4/19/16 and was told by Doreen that it takes 3 weeks. She actually had an attitude, telling me that the staff is busy with clinic, surgery, etc. I told her had I known it took 3 weeks, I would not have called 5 times prior to check the status. Poor customer service. Oh, did I mention that they gave me someone else's pain prescription.
Unprofessional staff member. Offered to call me back on a procedure, failed to do so. Called and left a message, failed to do so again. Get into the unneeded office visit due to her lack of follow through and she gets defensive when I questioned why she failed to take the action. Then today discussed a process I should follow (could tell she was multi-tasking) and confirmed the wrong instructions. When I questioned her, she stated confirmed wrong instructions due to fact I was abrasive.
rude and unprofessional staff
Frequently asked questions about Mark Lessner MD
How is Mark Lessner MD rated?
Mark Lessner MD has a 4.6 star rating with 94 reviews.
When is Mark Lessner MD open?
Mark Lessner MD is open now. It will close at 6:00 p.m.
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