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Marin Mazda Service
- Auto Repair
- San Rafael, CA
About this business
Location details
807 Francisco Blvd E, San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are very good they follow up and respond quickly.
Business response:
Thanks .. we do all we can to make the car shopping experience responsive and transparent
They were friendly but the dealership was cluttered and the cars were dirty and could have used a good washing.
Business response:
Thanks for your feedback. We are pressed for space and organization as business has been very brisk and we have our largest selection ever to manage with a small staff.There is a lot of construction in our neighborhood as well as dirt from the freeway and ash from the fires.Even a rigorous washing schedule is hard pressed to keep up with cars that get dusty in a day.We start construction on our full renovation in early 2019.
Excellent customer service!!
Business response:
Thanks .. we strive to provide outstanding customer service .. So glad we met your expectations.
Lots of follow-up
Business response:
Thanks for your interest and giving us a chance to follow up .. we love that!
Dealer had me waiting for about a hour and they couldn’t find the car turns out it wasn’t even their
Business response:
Very sorry about the inconvenience, but it was much worse for us. We could not find it because it was GONE. We are glad you came to look for the car, because if forced us to realize why we could not find the car - It had been STOLEN the night before... right off the lot. Something like this never happened before and we have 2 locations and a storage lot so it took a while to search them all and finally realize it had been stolen!Our sincere apologies... we did get it back with the engine completely removed - so now it's a to... read more
I was contacted the next day by text, Which i really liked. The car I'm interested i is still available and I was able to apply online. I'd send friends and family to Marin Mazda
Business response:
We do our best to communicate in the fashion the customer desires - text, email, phone or in person .. we hear you and we are here for you!
Upon email request I was immediately contacted. They were polite and friendly on the phone, My husband decided not to get a Jaguar.
Business response:
Thanks for your feedback ... we understand that customers may change their minds ... we do have many nice alternatives to choose from.
Specifically asked if the car was in near new condition for the price before I made the 2 hour to drive. Was told it was very clean. Upon inspection the car had numerous flaws. Interior trim cracked and warped, rear seat trim worn, rear seat head rest cover detached, food under the package tray, shoe prints on the headliner, missing ash tray in the rear console, floor mats missing, exterior window rubber worn and missing and a nice ding in the door. Too many issues for the high price. No problem with salesman, Tony. Low pres... read more
Business response:
Hi ... We are sorry that the condition of the vehicle did not meet your expectations.We apologize for any miscommunication regarding same.
Very poor followup. Contacted by two different representatives and left with unanswered questions. If I wanted to sell a car I would make sure that I answered all of a potential clients questions.
Business response:
Thanks for your feedback ... Very sorry we did not meet your expectations.Please contact me if we can be of further assistance .. Mike Glasser - owner.
Frequently asked questions about Marin Mazda Service
How is Marin Mazda Service rated?
Marin Mazda Service has a 4.4 star rating with 251 reviews.
When is Marin Mazda Service open?
Marin Mazda Service is open now. It will close at 5:30 p.m.
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