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Maps.com
- Business Services
- Goleta, CA
About this business
Maps.com is one of the largest Custom Map Makers in the USA. Our cartographic and design team can work with your creative, editorial, and promotional departments to make any size or style of custom map for promotional, cover art, or insert use.
Location details
120 Cremona Drive, Ste 260, Goleta, CA, 93117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I've called and written them 4 emails over the last several weeks and have heard nothing back. My map arrived badly damaged and I have been trying since June 21 to get ahold of them to discuss replacement of my map. It appears that I'm not the only one encountering terrible customer service from Maps.com. Some acknowledgement that they received my emails would at least help me know that my issue has not dropped into a dark, deep hole. At this point even one star is one too many.
Would not recommend any business that ignores their customers like Maps.com does. Map ordered, money paid, and NOT ONE WORD from the company for weeks! Several phone messages left and emails sent begging for any info about shipment or delivery of the product. Absolutely ZERO RESPONSE from them. Finally told them that I was contacting the BBB for the next step. Still no help! No other choice but to demand a refund & cancel order. Refund came super quickly, so they must really be reading messages somehow. DO NOT ORDER FROM MAP... read more
Just as the several previous reviews state, I too placed an order on May 23rd and my credit card was immediately charged. Have sent e-mails as well as phone messages but to no avail. If you want a map, go to a different company. No map, no reply, no explanation. Liz W. I would rate the company zero stars.
Maps.com didn't not respond to any customer inquiries. Ordered a map on 6/10 with expediated delivery. Got a confirmation email but no tracking. Made four attempts to reach them, they just ignore you. Getting my money back but would recommend finding another map company!
Business response:
Hello S******, We thank you for your order and apologize for the delay in returning your inquiry. Our team has been impacted by illness and this has affected response times for our Customer Service and Production Team. Please know your order is important to us and we have responded back to you with an update on the team's progress and your order. This may have gotten caught up in your SPAM folders. Your order has been finalized, and a tracking number has been sent to the email provided on the order. Please reference tracking... read more
They DO NOT DESERVE ANY STARS. They need to close. I can't believe these people are still in business. SCAM. I would like to report this as SCAM
I placed an order with payment on April 18. After multiple emails I have not received any response. I would still like to receive the map and am hoping to receive a response after just sending another email inquiring about the status of my order.
Business response:
Hello S*******, We thank you for your order and apologize for the delay in response. Our teams have been affected by unexpected illness, affecting our Customer Service and Production Teams. We are running 'All Hands' on deck to work through the orders and correspondence to everyone and we appreciate your response. We expect your order to ship out by week's end, please keep an eye out for an email providing updated tracking information. Best regards, Maps.com
I ordered a map on May 23, 2022, immediately got the confirmation email and my charge card was charged. two weeks later, no indication the map was sent. I have sent multiple emails, tried phoning and that's a joke, mail box full and no one ever answers the customer service phone. It appears to be a scam. I am contacting my card company and working from the other end. DO NOT EVER USE THIS OUTFIT!
Business response:
Hello S****, Thank you for your order and we appreciate your patience as our team has been working diligently with unexpected delays from the publisher for the title in your order. Our Customer Service team has been in touch this week and we apologize for not getting back to your sooner. With inventory finally having arrived into our warehouse yesterday, your order is scheduled to ship today pending your confirmation. Thank you, Maps.com
Ordered a map of the US one month ago, I have not received it as of today. I called and emailed the customer service number. This company is absolutely horrible in terms of customer service. I will be filing a complaint with my credit card company, because as of today the item that I have paid for has not been received and maps.com is non- responsive to my inquiries.
I ordered a map for my nephew’s 10th bday on May 4. They charged my account immediately but still haven’t received my order. My nephew’s bday came and past. I’ve emailed customer service and called several times about my order 44521 and no response. They don’t answer or return my phone calls. All I want now is a full refund. Please help. Thank you, Alicia Jakymiw
Frequently asked questions about Maps.com
How is Maps.com rated?
Maps.com has a 2.8 star rating with 105 reviews.
When is Maps.com open?
Maps.com is closed now. It will open tomorrow at 9:00 a.m.
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