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Malwarebytes
- Software company
- Santa Clara, CA
About this business
Location details
3979 Freedom Cir Floor 12, Ste 12, Santa Clara, CA, 95054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I agree with the other reviews. This is a "0" star business. 2-3 weeks ago I completed the status change on my subscription to Cancel and received an email on 10/21/19 acknowledging this cancellation. On 11/9/19 I received an email from Malwarebytes with a reference thanking me for my order which I'd cancelled and charging me $43 for the same. I contacted Citibank and they are disputing the charge. Their advice is that probably Malwarebytes will do it again next year and I should get a new card! Anybody dealing with this com... read more
Wow they are NOT what they used to be. Lies and deception. Don't even bother contacting their brainless support. Their software can't even stop the microsoft fake virus page. Gave them all purchased information and they cant find my email..... yet it is how I contacted them through their useless "Support Ticket System". Look man it's bad enough I am strong armed into purchasing your incomplete "NORTONISH" software, but I don't want your spamming me everyday! PLEASE FOR THE LOVE OF GOD PLACE RESPONSIBLE KNOWING INDIVIDUALS IN... read more
Business response:
Hello Bryan, Thank you for contacting Malwarebytes. Upon reviewing your case it turns out the key purchased was fraudulent and purchased from an unauthorized seller. In early 2014 we no longer sold lifetime subscriptions, being this purchase was made in January 2019 we would recommend that you contact the seller to obtain a refund. Malwarebytes is constantly working on taking down sites from unauthorized sellers as majority of the time the keys being sold are fraudulent or where sold previous multiple times. We understand... read more
One Star is TOO MANY for this company. I was double-charged by this company on July 20, 2018. I tried contacting them at two different email accounts and received no response. I then filed a Dispute through PayPal requesting a refund on the double-charge. I only heard from Malwarebytes 48 hours after I filed a dispute through PayPal. On July 24, 2018 I was advised by their agent "********." that Malwarebytes had a 60-day money-back guarantee. As I was not happy with the Malwarebytes product, on July 25, 2018, I advised the... read more
Noticed what appear to be two fraudulent April 2018 charges. I did not purchase their product. Contacting credit card company to dispute the charges and will contact the CA attorney general.
Business response:
Hi Kent, It looks like you spoke to one of our phone agents on 4/30/18 where they refunded your bank account. As you know you purchased our product subscription over a year ago and the product renewed. Your account has been canceled and should not see any further charges. If you have any questions or concerns please. Contact our support teams at <a href="https://support.malwarebytes.com/" target="_blank" rel="nofollow">https://support.malwarebytes.com/</a> Thanks, Kevin ******* Malwarebytes Support
These people are crooks. Do not do business with them. The product is slow and DOES NOT remove MALWARE or ransome-ware. No telephone for tech support or billing.
Business response:
Hello ***, Thank you for reaching out to us. Sorry to hear you are having issues with Malwarebytes but would like to help and resolve any issues you may have. Upon looking up for a case under your email address, there was no prior cases with our support. Please submit a request to our support team *******@malwarebytes.com In the event we cannot resolve the issue we would gladly offer you a full refund. Thank you for your patience
Don't buy any products from this company!! If you run into any problesm like I did trying to download their Malwarebytes Premium addition, you have NO 800 number to call for help. The only way to contact them is thru e-mail I submitted 3 requests for help via e-mail, and after 3 days I still had never heard back from them. I finally was able to go thru Cleverbridge, and have them refund my total cost of buying the Premium update.
Business response:
Hell We have been trying to contact you via cas********* and have not heard back. License that was recently purchased has been refunded per your request. I'd be happy to offer a remote session to help sort out the issues you are having with Malwarebytes. If you could contact us at s*********************om and use the subject line: Support Manager BBB Thank you for your patience********
A recent update for my premium subscription caused 2 computers to become unstable until malware bytes was uninstalled. Asked company by email for support also cancelling auto update set in 30 days unless issue resolved. Response was to cancel both current subscription and auto renewal. Request for support on the issue was again ignored. The company owner may have good intentions but is unable to perform to support its programs. Support after public complaint isn't reasonable support.
Frequently asked questions about Malwarebytes
How is Malwarebytes rated?
Malwarebytes has a 2.7 star rating with 141 reviews.
When is Malwarebytes open?
Malwarebytes is open now. It will close at 5:00 p.m.
Need help? Contact us.
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