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Machol & Johannes, Llc
- Legal
- Denver, CO
About this business
Location details
600 17th St, Ste 2300, Denver, CO, 80202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Requested, via online submission form on their web site https://www.mjfirm.com/Contact, balance information for pay off amount. Instead, after two months, receive court docs for the remaining amount. Terrible customer service. No response to emails or calls. Not that anyone cares, they collect debt and get their money and that is all they care about. They probably view the people in default with a poor light and no empathy or compassion.
Business response:
Machol and Johannes LLC strives for a positive customer experience, and while our office attempted to send requested documentation it appears such documentation was returned as undeliverable. We have since re-sent documentation and hope this resolves any outstanding issues.
When we finished paying off our debt, so far they have refused to give us a definitive paid off statement. They won't mail or e-mail us a payment history so we can verify our payments. Our records show we have overpaid, but they won't cooperate in showing us a history. Their agents are rude, refuse to listen and will hang up on you if you challenge the account as we did.
This law office is a joke, I called simply to get a itemized bill so I can pay off a debt they have and they told me it will take 3-6 months!!!!! Are you on ******* crack! All I want is to pay off my bill, how hard is it for you to get me and itemized bill?!
Business response:
As a law firm we will need to request any itemized billing from our client. We will rush this request and are hopeful to fulfill your request timely. We appreciate your patience and will forward the itemized billing immediately upon receipt.
Frequently asked questions about Machol & Johannes, Llc
How is Machol & Johannes, Llc rated?
Machol & Johannes, Llc has a 1.6 star rating with 39 reviews.
When is Machol & Johannes, Llc open?
Machol & Johannes, Llc is closed now. It will open tomorrow at 9:00 a.m.
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