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Lupient Kia
- Car Dealers
- Brooklyn Park, MN
About this business
Visit Lupient Kia of Brooklyn Park to experience our full lineup of Kia Sedans, Crossovers, and SUVs. We have a large selection of new, pre-owned, and certified pre-owned vehicles along with excellent service, parts, and financing departments. Lupient Kia is the Twin Cities' most trusted Kia dealer and a member of the Lupient Automotive Group, proudly serving our customers and community since 1969.
Location details
7911 Lakeland Ave N, Brooklyn Park, MN, 55445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
A terrible dealership not interested in selling cars and only interested in feeding the egos of its insecure salespersons. Came into the dealership and was very up front: I didn't want to take a lot of time, I didn't have a list of must have specifics and would rather see the cars in person and decide quickly. I brought my car and offered to have them evaluate it up front to save us all time. I clearly stated I'd be happy to make a deal within an hour. The salesperson repeatedly got frustrated by trying to follow a very spec... read more
0 stars if possible! Up front these guys talk a good talk saying they work with my insurance. However when I brought my car my insurance notified them they were only covering 1/2 the damages from My hit and run incident. Neither Lupient or State Farm bothered to call me. Then when I went to pick up my car, I paid for my deductible only to be revealed afterwards only half the damages were fixed. Lupient (Don) blames the insurance but Lupient should have let me know before they even started to fix my car. State Farm said the a... read more
Business response:
Hello *******,As you mentioned above there was damage to both sides of your car. You asked *** to write it up as one claim, which we did. We are a direct repair facility with a number of large insurance companies including State Farm so we must abide by very high standards that they set. State Farm instructed us to repair only the left side of the vehicle because they felt there were two separate accidents to your vehicle. This was your insurance companies decision, not ours. I'm sorry that was not communicated to you proper... read more
I would give this zero stars if possible. I booked an appointment for my daughters can which is a 2020 kia Forte which was having multiple issues, One was with the transmission where i stated that the prior day she shifted it in to reverse and it did nothing so i brought this up to them, Also the main reason for bringing it in was a loud noise coming from the engine it seems and there was no SES light on but something was definitely wrong so the "supposed ASE certified mechanics" supposedly test drove this and said there was... read more
I would give it a "0" if I could... Went to the dealership and purchased a 2020 KIA Sportage (vin KNDP6CAC7L7684189) from Sorrocco Jackson. During the sale, we were presented with a car report that showed a theft. I brought that up with Rocco and he seemed very surprised and said he was unaware of that. Although I thought that was strange, we went ahead with the transaction. Once we got home, we were overwhelmed with comments from family and friends that this is a very high rated stolen car. We had no idea. We figured we can... read more
Business response:
Hello *****,We learned of the concerns with your purchase after hours on Saturday 1/21 at 9:07pm then took the car back on Monday 1/23, the next business day. We're not cowards but simply didn't respond while we were not working. We did have internal communication about the email and had every intention of taking the car back. We also spoke to ***** and he stated you both discussed the thefts of 2021 and older key start ***'s multiple times prior to finishing the purchase but we agreed to the return because we certainly do n... read more
I would give it a "0" if I could...Went to the dealership and purchased a 2020 KIA ******** (vin *****************) from ***********************. During the sale, we were presented with a car report that showed a theft. I brought that up with ***** and he seemed very surprised and said he was unaware of that. Although I thought that was strange, we went ahead with the transaction. Once we got home, we were overwhelmed with comments from family and friends that this is a very high rated stolen car. We had no idea. We figured ... read more
Business response:
Hello *****,We learned of the concerns with your purchase after hours on Saturday 1/21 at 9:07pm then took the car back on Monday 1/23, the next business day. We're not cowards but simply didn't respond while we were not working. We did have internal communication about the email and had every intention of taking the car back. We also spoke to ***** and he stated you both discussed the thefts of 2021 and older key start ***'s multiple times prior to finishing the purchase but we agreed to the return because we certainly do n... read more
The Ultimate service rip-off of 2021 I am writing this after I was grossly overcharged for service work by Lupient Kia of Brooklyn Park. MN. I own a 2016 Kia Sorento which developed a failed power latch assy and it was taken to Lupient Kia at 9:30 AM on Sept 2, 2021. It was necessary to complete the work in the early morning as my wife was scheduled to travel out of town that afternoon. The service advisor said it could be done without a problem and I it was completed at 10:20 AM. The parts charge was $295.20 (Same part form... read more
Business response:
Philip, Let's get all the information for this interaction out. After you dropped off your car and BEFORE we did the repair you were contacted by the Service Advisor. He quoted you the price for the repair and asked for your approval to move forward with the repair. You said ok. Later when you came to pick up your vehicle you asked to speak with me. At that time you started the conversation by telling me what a rip off car dealers were and that we lied to you. I then brought you and your Service Advisor in my office where h... read more
Objectively the worst customer experience of my life. Save your future self and take your business anywhere else. I was in the market for a new car - I did my research and found a nice used low-mileage Mazda on their lot. The sales team helped me out and everything seemed great after the test drive. The price was a bit high compared to similar vehicles in the area and I asked for a price reduction. After they pulled the ol’ “let me give my manager a call” trick, we agreed to a more competitive price. I decided to purchase th... read more
RecommendedGreat service and did exactly what they said they would. First time working with this dealer and looking forward to a long relationship
Excellent customer service and the friendliest sales team. Vadim is the best!!!
Business response:
Thank you for the recommendation, Victor! We'll pass your kind words along to Vadim; we appreciate your business!
Frequently asked questions about Lupient Kia
How is Lupient Kia rated?
Lupient Kia has a 4.7 star rating with 3,522 reviews.
When is Lupient Kia open?
Lupient Kia is open now. It will close at 7:00 p.m.
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