Lowe's Home Improvement

Karen Strauch 

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5 years ago

Just had a great experience with customer service. Both times I have talked to them they were extremely helpful about something I had to return. They must have a great manager, because they answer the phone (for one thing) and are polite and solved the problem. Thank you so much! 

Summer Drake 

on Facebook

5 years ago

Customer Service is still non existent. Last week I went inside for an online pickup order and stood there 15 minutes watching literally 9 employees mosey about me, half of which appeared to be doing nothing, and not one addressed me for so much as a "be with you shortly." Today I decided I didn't want to do that with the kids again so I called their line from the pickup parking area and selected the 'pickup' extention which rang and timed out, made me select it again, and repeat..for over 15minutes again. At no point could ... read more

Cris Lynne 

on Facebook

5 years ago

If you want anything lumber related at the Ardmore Lowe's, be sure you want to load it yourself. There isn't anyone there that wants to work to load you! So be sure to take along extra manpower and be prepared to load yourself!! And......the ones that should be helping people load are standing around talking and just watching you load yourself. Very disappointing, especially when you spend a lot of money for their products! 

Doug Powell 

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5 years ago

Dale in appliances is awesome. 5⭐ all the way for him. Even though we had an idea of what we wanted to get, when we got there, we were still unsure. Dale was patient with us and helped us each step of the way. Even helped us load them. The only setback to the day was checkout time and only 1 register open. Now to be fair, they went from having no line at the register to everyone in the store going up there at the same time so all in all, other than that, great experience. 

Holly Halley 

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5 years ago

Ardmore, Oklahoma's customer service is non existant. I've called numerous times today to ask a simple question. Either they are having problems with their phones or they have repeatedly hung up on me. In any case, NO customer service. 

Debbie Haile Hooker 

on Facebook

5 years ago

So my husband goes up to the check-out in the garden center, and as he's checking out, the woman stops in the middle of it and just stares at him. Doesn't say a word, just keeps staring at him. He finally asked her if she needed something from him, and THEN she says, "your phone number"! WTF, Lowe's??? That's pretty rude of her (blonde cashier who think's she's "all that"). I used to have a higher opinion of Lowe's, but geez Louise... 

Daryl Cunningham 

on Facebook

5 years ago

Today was the second time I waited all day for my appliance delivery. I can understand once, but there’s no excuse for twice. When I called to check on my delivery time I was told that they’ve already made deliveries and the crew had gone home. Then, it became my fault because I didn’t answer my phone by the third ring at 7:05am. I was up but couldn’t get to my phone in time. When I checked it there was no caller ID so I didn’t think anything about it. I admit that I got pretty animated and asked for a manager and was told I... read more

Charlie Zink 

on Facebook

5 years ago

I am tired of waiting to get checked out. It's been really bad the last 4 or 5 times I've been there. Just left without what I wanted to buy. Standing there with probably 30 lbs in each hand while the cashier spends more time talking than punching buttons. I know I should have got a basket for the items but it was an impulse purchase. Keep it up and I won't be back.