Lowe's Home Improvement

Joseph NV 

on Facebook

4 years ago

Horrible customer service experience at Lowe’s in Wadsworth, Ohio. I purchased 3 bulbs from them several months ago, only to realize they were the wrong size. The correct size bulbs were the same exact price. Lowe’s refused to refund, or give store credit (which my receipt promised), or even do an even exchange. I spoke to the assistant manager, Harold, who tried to walk away from me while I was talking and asked me if I wanted to override the system. I told him I spend hundreds in his store every month and asked why he was ... read more

Courtney Chenal 

on Facebook

4 years ago

We paid for garage doors in before July 4th and they are still not installed. Someone came and measured wrong so on install day they were wrong. We haven't heard anything on new ones. We have emailed and called the store and receive no return calls. We are making payments on doors we don't even have. Communication and management is awful. 

Alana Grossman 

on Facebook

5 years ago

We purchased our appliances there at the end of May. Delivery was pushed back 3 times. We had multiple phone calls assuring us that when they were delivered our dishwasher would be with them. When the delivery came, there was no dishwasher. We have called 3 times and been told it would be looked into and we would get a call back and have NEVER received a call. To add to that, we were told that we needed to purchase a plug for our gas range. Even though my husband questioned the associate about this, she insisted it was neede... read more

Regina Marie 

on Facebook

5 years ago

We bought several cupboards. Not one single register open. The “customer service” register was open for returns. So returns are more important than purchases? Your customers make your store or break it. I suggest you cater to them while you still have them. Have AT LEAST one register open for your customers who are BUYING and keeping you in business. 

Laurie Strauss 

on Facebook

5 years ago

they could help a young woman find things as home depot does. I went all the way back through this yrs posts to make sure. Lowes associates blew me off every time as they are closer to my home and after blown off traveled farther to home depots whos associates were exceptional and helpful to me! 

Abbi Brown 

on Facebook

6 years ago

Lows is now our go to for any home improvement needs. Their Customer service employees went above and beyond for my family. Great experience every time we have been in 

Monique Spearing 

on Facebook

7 years ago

Great installation experience of a Bosch dishwasher this a.m.. Installers called ahead, were on time, professional, personable, courteous, thorough and quick. 

Jeff Jenkins 

on Facebook

7 years ago

My wife purchase a washer online, 3 to 7 days delivery, and today is the 7th day and no information on where our washer is. Sad that they dont care about keeping their customers informed.