Lowe's Home Improvement

Felecia Cannon 

on Facebook

8 years ago

I went in to get a simple light fixture over my dining room table, was told someone would call me within 48 hours to set up an appointment to put my light in, 48 hours passed & I had to hunt them down. Finally someone called back and told me that they would be at my home between 2 & 4 monday but I told them that wouldn't work because I had to leave my home at 2:30 to go sit in car line to pick my daughter from school, so he set the time from 12 to 2. Just got a phone call at 5 minutes to 2 tell me he's running late but would... read more

Matt Morris 

on Facebook

8 years ago

Want to commend 3 very helpful gentlemen, Matthew and Patrick in appliances for helping me and parents get what we needed and information to help us troubleshoot and their assistant manager Matt for overriding the system to get us a quicker delivery date and getting us checked out so quickly. Never had a more helpful manager. Delivery guys were funny as hell too! Thanks Matthew, Patrick, and Matt! You have customers for life! 

Jackie Dornellas Boyland 

on Facebook

8 years ago

My husband and I ordered an oven at the Harbison Lowes on Dec 26th.. it was supposed to be delivered yesterday confirmed with a vm. Yesterday morning on of the workers called us and told us they have not had that model in awhile. So yesterday we went back to the store and told Matthew what happened and there was another man helping him and they did check and there was none. So we asked if we pick another one would u match it and YES they did and we had it delivered TODAY. GREAT CUSTOMER SERVICE. Thank you Matthew and the gen... read more

Robyn Douglas 

on Facebook

8 years ago

I have been giving this store chance after chance. My fault. Today we went there, they were out of a certain product, we asked the manager to price match another product for the inconvenience. He refused. He didn't offer any help at all. I can pick out 5 people in that whole store who I have had contact with that are actually pleasant and have actual great customer service skills. The manager today at 11am was not one of them. The cashier that checked us out never smiled. Lowes on harbison your customer service is way below ... read more

Rebecca Mixon 

on Facebook

9 years ago

My husband and I ordered carpet from this Lowe's and after the installation guys cut the carpet incorrectly.. we were told we cld have more carpet installed in 14 days it will soon be 60 days and we still keep getting the run around. Not to mention we had to miss a day of work and rent a uhaul for 2 days to have the room clear and we still have no carpet and no definite time frame of when we will be getting carpet! We had to cancel my daughters graduation party since the room was not completed.. and the list goes on!!! NO HE... read more