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Lowe's Home Improvement
- Home Improvements
- Rapid City, SD
About this business
Start with Lowe’s for all of your home improvement needs. Stop by the local Rapid City, SD Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help!
Location details
2550 Haines Ave, Rapid City, SD, 57701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
waited at the tool service counter for 20 minutes. guess I will spend my money elsewhere.
It shouldn't take one hour to return a screen and get a gallon of paint. Terrible customer service, only one register open to check out with at least ten people waiting in line, and one person working customer service with another six people in line. Nobody to help you anywhere in the store, its just bad, very bad. I keep trying to give this store a chance but I will never come here again.
A shout out to employees Robert and Tracey who were both attentive and helpful. Sadly, they only accounted for a few minutes of our nearly hour long visit to the store today. Ordered an item online for store pickup. Looked around for a few minutes before going to pick up my order. Katie was running pick up/customer service desk and it would have taken some real work for her to be more rude. She had no real idea what she was doing (I believe she commented to a customer on the phone that she had only been on the job for a coup... read more
RecommendedHuge shout out to Amanda in Customer Service and Ricky in Appliances for helping me get a special order range re-ordered after the first range arrived damaged from the manufacturer. The process became slightly complicated and was time-consuming but both employees were extremely friendly and helpful the whole time even when things didn't go very smoothly with the computers/system. They took extra time to make sure everything was in order. Thank you, Amanda and Ricky!!
they supposed to deliver my shingles tomorrow I tear my roof up and they say they don't have any shingles so I'll get water damage on my roof I'm going to sue Lowe's
I ordered a shed 2 weeks ago. it was scheduled for delivery today. I called at 1000 this morning to make sure it was coming. I was informed that I was on the list and should receive it early this afternoon. 45 min on the phone and being hung up on 4 times I finally talk to Carly. She informs me that I am not getting it today and will not receive it until the 20th. They blame the 3rd party vendor but last time I checked, vendors work for Lowes so Lowe's should tell them what to do. I am done with the horrible customer service... read more
Similar to most of the other reviews on this page, I would NOT recommend giving your business to Rapid City Lowe’s. After ordering kitchen appliances that were “in stock”, I was told it would be a month and a half before they could be delivered. After finally moving up the delivery date just a bit, nobody showed up. The delivery company said they don’t even deliver to my area, but would only take delivery appointments from Lowe’s. I had a confirmation email stating when they were supposed to show up. The timing of the delive... read more
Tried calling over 10 times just to be placed on home and disconnected! We need help with the garage door that they installed. It’s broken. The lady kept saying hello hello then click hung up. It’s ridiculous.
The WORST Customer service ever. I went in A MONTH before Father’s Day to purchase a Pit Boss. After two employees dodged me, I cornered them and asked them to check if there was one. They said that there is one they would go in the back and grab it for me. 20 minutes later they came back out and said that there was none, and walked away. Did not offer me online order did not offer in store order. Then went into an aisle and cursed with another employee- who was a manager. I found another manager he ordered it for me. When I... read more
Frequently asked questions about Lowe's Home Improvement
How is Lowe's Home Improvement rated?
Lowe's Home Improvement has a 3.6 star rating with 1,722 reviews.
When is Lowe's Home Improvement open?
Lowe's Home Improvement is open now. It will close at 9:00 p.m.
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