Lovisa

Jennifer Ross 

on Google

2 weeks ago

The girl with the blonde hair who says she is the manager, lacks customer service and is quite rude. She needs to reassess the way she deals with customer complaints or issues. She needs to be trained on customer service and then she needs to hire better staff and also retrain them on customer service. Her associates are rude, she is rude and they lack proper training. 

TELLE Vis 

on Google

3 weeks ago

The manager and associates at Lovisa in Woodland Mall completely lack customer service training. The manager was rude and dismissive, and one other associate was the same. Only one polite associate, the one with long black hair, showed professionalism. Please retrain the staff. Management needs to be reassessed, as poor leadership is likely the reason for the store’s high turnover and low morale. 

Kate Weston 

on Google

4 weeks ago

Purchases surgical steel flat back stud earrings, two of them broke instantly as soon as I took the backs off. Store does not stand by broken or defective items, would not process a refund for earrings 

Kate 

on Google

4 weeks ago

Purchases surgical steel flat back stud earrings, two of them broke instantly as soon as I took the backs off. Store does not stand by broken or defective items, would not process a refund for earrings 

Lisa Roelofs 

on Google

2 months ago

We found this store while looking for a place to have my daughter’s ear pierced. We had gone to Woodland Mall in Grand Rapids because we thought the Icing store was open but we found out it actually was not open but closed for good. So we walked around and saw Lovisa. The store seemed clean and bright. Prices seemed a little more expensive than Claire’s or the Icing. There were only 2 stud options available for the cheapest price of $30. Other options were $50 or more. The employee was nice enough, polite but I wish she woul... read more