Lori Gill & Associates / Windermere Property Management

Fernando M. 

on Birdeye

2 years ago

Had a property listed for rental with them for full administration services. After weeks of price reductions influenced by the agent, we were not able to get a single qualified offer and they are now pursuing "Liquidated Damages" and arguing that I have chosen not to take a valid offer. To make it very clear, the ONLY offer we received was not qualified and not within the terms we defined in the contract. Shame. AVOID AT ANY COST. 

J. B. 

on BBB

3 years ago

This company moved me into a home with a refrigerator full of black mold. I was told to just wipe it out. The home have command hooks, nails, nicks, and blemishes left by the previous tenants that I was later charged for upon my move out. During my time in the property I was treated as ignorant, expendable, and basically unimportant. When I moved in they tried to charge me for the previous tenants water and sewer bill. This lead to many phone calls where I was not believed, treated as though I were incompetent, and talked to... read more

LING Z 

on BBB

4 years ago

I'm a home owner. Colleen G**** is my property manager. This company don't pay my house utilities on time. Today it's May 18 2020. This company hasn't paid the utility bills service from 1/1/2020. Now the utility bill has come out for several months. It's been over due for nearly two months the late fee occurred but the issue still hasn't solved. I sent Colleen G**** emails regarding this issue for nearly one month but she always replied extreme short like "Yes I will pay" or "I'm not in accounting department so I don't know... read more

Kristoffer W. 

on BBB

6 years ago

This company is shady, deceitful, dishonest, and has zero customer service. Do not expect any service while they "manage" the property and have never answered a phone call (of more than 50 attempts over a year span). Don't expect your deposit back as random fees and charges will show up when you leave. 

M. B. 

on BBB

7 years ago

I would think twice about working with Lori G*** & Associates. The company has a "D" rating on the Better Business Bureau website. I was a tenant at a very nice home in Mercer Island. My wife and I kept up the home with regular cleanings. Upon move-out I proactively brought up how the bathrooms and kitchen floors weren't cleaned appropriately by the cleaning service we hired we'd be willing to pay for these items to be cleaned again. The agent and I agreed that the cleaning wouldn't go over $150. Without contacting me or hon... read more

Mark 

on BBB

7 years ago

I contracted their manager services in January 2016 and by end of the year the General Manager fired the agent and replaced him with a new one. During the new tenant placement in April 2017 both the new agent and general manager failed to fully transfer the cost of the security system to the new Tenant. Subsequently the tenant was not informed ahead of time and despite the contract stating clearly "monitoring fees are a responsibility of the tenant" on page 10, the GM preferred to uphold a technicality that all emails stated... read more

shermbrie 

on Citysearch

14 years ago

RENTERS BEWARE... – It was the worst experience ever and I've had to take landlords to court before! I can't believe the lack of communication...returning a phone call must be their last priority. And the people they choose to manage?? Total slum lords! I moved into this house and within 1 month our washer and dryer broke. They flooded our kitchen, laundry room and garage trying to fix it and then everything smelt like mold for a LONG time, but they never fixed that. I asked for the front water spicket to be fixed so I could... read more