Lone Star Chevrolet

Gladys J 

on BBB

4 years ago

They pulled my car without permission from their dealership to ******** ****and left it there. The lone star's manager pretended to honor the repair bill to ********** service rep because lone star mechanics didn't have the expertise to fix it. I received a phone call from ******** about my car because lone star left no info about my car other than writing my name on a slip of paper, key and the car dumped into their lot. Management didn't honor the repair bill. He told ********, "she has a warranty"... I was left to pay alm... read more

Jazmin G 

on BBB

4 years ago

One star to have a voice about this disgraceful dealership. My car was taken there by my insurance after an unfortunate flood. My insurance took 2 months to approve an estimate for the dealership to install a new starter. My car was completely dead prior to this. Two months later, the dealership magically turns my car on and says it’s all “fixed”. This is the first time I experience something like this so unfortunately I trusted the WRONG people. This is the WORST dealership I have ever dealt with and they should be sued for... read more

Donna F. 

on BBB

6 years ago

You wrote a review for Lone Star Chevrolet A moment ago 1.0 star rating 9/13/2019 I made an appointment with Lone Star Chevrolet for last Saturday (9/7/19), as I work Monday-Friday, to have my driver seat back panel repaired as it continues to fall off. My scheduled time was 8am. Upon arrival I was informed it would be a 2 hour wait, so I chose to wait. 5 hours and $285.83 later they FINALLY brought my truck around. In addition, I was not the only customer that waited for 5 hours! The service is HORRIBLE, the repair costs ar... read more

Christopher R P 

on BBB

6 years ago

Do not go to Lone Star service department! Took my ‘15 Silverado in for a noise in the front end. I was told they knew exactly want it was (shaft just needed to be greased...140.00). Then I get a call saying it too late for the shaft the whole gearbox needs to be replaced (2400.00). Thinking that was the problem I tell them to go ahead. I pick the truck up and it’s still making the same noise. So looks like I was shafted out of 2400.00. I take it back and the they say they fixed it by tightening a bolt.?. I pick it up and It... read more

Steve R 

on BBB

6 years ago

Responded to website price to buy Equinox. Good think I asked for drive out price before going in, DO price included thousands for dealer items never discussed.