Serving the Greater Phoenix area for all your residential plumbing needs. Free Estimates. No extra charge for nights or weekends. Specializing in Service, Repair, Remodels, Water Purification Systems, and more.Suggest edits
10 months ago
a year ago
a year ago
'Facebook Reviews' are now 'Facebook Recommendations'
3 years ago
Thank you very much for the positive review! So glad you were pleased with your service. We look forward to assisting you in the future with your plumbing needs!
4 years ago
This review and follow up is completely invalid. The homeowner was not at the property yet is writing the review as a first hand experience. We only dealt with him on the phone. We received this call through a home warranty with notes on the work order from them that said: Plumbing Stoppages Symptom: Sink Not Draining Comments: Kitchen sink drain is backing up into sink and dishwasher. Home owner has been told the dirty arm needs replacing Service Item(s): Water Heater Symptom: Not Heating Water Comments: Location: Outside shed, gate valve seeping, not producing hot water. IMPORTANT: Please diagnose and call the Authorization Department BEFORE starting any repairs or replacements. We are NOT authorized by the home warranty to go into homes and do whatever the tenant or homeowner tells us to do. If the home warranty is paying they need us to go in and DIAGNOSE the issues and call them with a report prior to performing any work. The tenant did not allow us to do so. This customer just began their coverage with the home warranty on 6/19/2017 (22 days ago). The home warranty requires us to make sure the issues were not present prior to the start of coverage as occasionally customers find out something is wrong, then purchase a home warranty in hopes of getting the items repaired/replaced for free (or a minimal service fee). If two other companies have already looked at these issues prior to our arrival and the customer was told that the "dirty arm needs replacing" this is an indication that the home warranty would possibly be denying any repairs. Not sure why the previous companies did not make the repairs. If items had been looked at by other companies prior to calling the home warranty, the claim would be denied. If other companies were sent by the home warranty we would have received the work order as a "Request for a Second Opinion" in which case we have to provide a DIAGNOSIS so the home warranty can determine if one of the original companies is required to make the repairs. The technician tested the w/h with testing devices and did not discover any issues. The tenant began demanding that the technician repair the pipe without allowing him to diagnose. The work order indicated there was a stoppage and the technician requested to snake the line in order to further DIAGNOSE. The tenant did not allow him to do so and began demanding pipe repairs. When the technician informed the tenant that he needs to DIAGNOSE the issues and then call the home warranty for authorization, the tenant asked him to leave. The technician did not go out to his truck to get his snake and just leave. He was asked to leave by the tenant. The homeowner was not there despite his indication in his review. The technician immediately called the home warranty to discuss the situation with them as they were the ones requesting a DIAGNOSIS prior to completing any work. The home owner called the office wanting to speak to the technician. I informed him that I would have the technician call him as soon as he was available. I absolutely without a doubt never said that "I didn't need to explain my plumbers actions "and "They knew how to do their jobs" and "didn't need to answer any questions that we may have". I do not speak to customers or run my business that way. I did not have any information on the job at that time and simply indicated that he should speak with the technician. Once my technician was off the phone with the home warranty (which was a lengthy call due to hold times and the info he was needing to provide and paperwork he was required to complete) he contacted the homeowner who was upset with the amount of time it took the technician to return his call and was unreasonable. We received notice from the home warranty that the home owner attempted to cancel the claim in order to avoid paying the service fee they will be charging. I contacted the homeowner yet again to try and explain to him the situation regarding the home warranty and the process and see what can be done to resolve the issue and he simply wanted to argue. He was not interested in the explanation of the home warranty process and how we as a vendor are required to DIAGNOSE jobs. There was definitely arrogance but not on my end. Not quite sure what he means by "No supplies, no information on the home prior to the visit." in his review. Up above is every piece of info we received from the home warranty. We receive generalized descriptions of the issues and then we must DIAGNOSE and call them for authorization. He informed us he will be blasting us all over the internet and Better Business Bureau. We are an accredited business with an A+ rating and zero complaints or negative reviews on BBB in our seven years of business. We hope others will read and respect our responses to prior negative Yelp reviews. We are a family business who values our customers and our employees.
11 years ago
11 years ago
11 years ago