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Lieman Stephen J MD
- Doctors
- Plano, TX
About this business
Dr. Stephen Lieman, MD is an urology specialist in Plano, TX. He graduated from Baylor University and specializes in urology.
Location details
5300 W Plano Pkwy #200, Ste 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Frustrated about poor service, difficulties in talking to a live person, lack of follow through when you do talk to a live person and they promise you taking care of things and still dropping the ball. I don't necessarily have any issues with the doctor himself, but I do not recommend this practice to anyone. they are the most impersonal bunch.
While the doctor seems nice and knowledgeable, the office staff is completely clueless. It took them almost 3 weeks to call a prescription for me. I tried to communicate via the portal, the first time I got a disruptive phone call at work from them instead of an e-mail response. The second time, I never even got a response! For my initial visit, they took me back 30 minutes late, without mentioning that they were running behind. When I asked the front desk girl, she responded they were at least 30 minutes behind in a manner ... read more
Its not a visit but more of a response back from a call. They never answer the phone and when you leave a voicemail they don't call back.
A physician friend of mine referred me to Dr. Lieman over ten years ago, after I had been seeing another urologist. My friend was concerned how long I had been going to the first urologist without relief and he thought I needed a second opinion. Dr. Lieman and his staff were extraordinary. First he took me off meds I had been on for over 6 months, then he administered several tests to determine what the problem truly was. He recommended out patient surgery to correct the condition with some follow up, and except for regularl... read more
Complete lack of concern and communication. Over one week has passed since urgent CT scan and still no call back from Dr. Lieman, in spite of repeated voicemail messages .
Horrible!!!
I'd love to give Dr. Lieman a 5 star review , however, the front office staff is beyond incompetent and rude. I have worked in customer service roles for many years and I can tell you first hand that this staff that's been hired to welcome and greet customers and answer the phones has zero clue as to what CUSTOMER SERVICE is. My heart goes out to the patients of this office if they feel an inkling of what I have felt especially considering all of us are dealing with health issues of some sort.
While Dr. Lieman is good, his staff and overall practice leave you frustrated and disappointed. It is nearly impossible to get through to anyone. EVERYONE lets calls go to voicemail and then do NOT return calls. It took 6 calls and finally stopping in just to get a prescription refilled. Clearly the staff considers patients to be a nuisance. Run to any other urologist.
Dr. Lieman's staff ignores patients, doesn't return calls and leaves people waiting for days.
Frequently asked questions about Lieman Stephen J MD
How is Lieman Stephen J MD rated?
Lieman Stephen J MD has a 2.6 star rating with 36 reviews.
When is Lieman Stephen J MD open?
Lieman Stephen J MD is open now. It will close at 6:00 p.m.
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