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Leslie's
- Home Services
- Green Valley, AZ
About this business
Location details
18705 S I 19 Frontage Rd, Green Valley, AZ, 85614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A pool vacuum was taken in to be serviced by my boss. I went in to see what is the issue of it not being done. We were told that they tried to call numerous times in which looking at call log no calls came in for that time frame of 3 weeks that they had it. My boss went to go pick it up to take else where and the vacuum that they were trying to give her was not her vacuum. The next day I went there to look at vacuum and see what the issue was, they stated this was the vacuum my boss brought in and still needed to be fixed wi... read more
They are thieves and crooks! Do Not I repeat Do Not Do Business with them at all! We ordered a new filter and pump...no tracking number just had our order confirmation number email. I was walking my 1 yr son as my parents are handicapped and a fed ex truck pulled up and dropped of small heavy boxes. I purposely make the drivers leave all packages by our camera and tipped him. As I had to carry each heavy box to the yard myself. The next day a different driver dropped off a big box as I came outside and delivered a big box bu... read more
Business response:
We are so sorry to hear about your recent experience. We are opening a case so that a member of our customer care team can contact you and provide further assistance.
I booked an appointment a few weeks ago for heater diagnostic, my appointment was cancelled the day of, at 834am(appointment was scheduled between 8&12). Lady who called was extremely rude. I leave a review regarding this and reschedule for today, appointment between **** again, just got a call from the same rude lady saying the technician truck just broke down and is being towed. She is now targeting me because of a bad review, I will escalate this until I get answers. This is retaliation for my review of their services.
Horrible experience! Technician was hired to open our pool, he put on hoses and equipment backwards, changed the circulation direction of our water, so now the water is not going into pump correctly. Put on hoses incorrectly so shut off valves are not in correct place so we can't change chemicals without flooding out area. When called to ask for him to come back out we get a month delay in service call. No luck with getting any help from the company, so now we will need to hire someone else to fix or fix on our own and out $... read more
Business response:
<p>Hello Kim,</p><p></p><p>We are so sorry to hear about your recent experience and we will be escalating this to the Service Manager in the area so they may look into this further.</p><p></p><p>We greatly appreciate your patience and understanding with this.</p>
I will NEVER EVER use this company. They are so unprofessional. I had an appointment for my pool opening the week before Memorial Day and just to be on the safe side I wanted to confirm and what a surprise, it was cancelled. I asked by whom and they had no answers. I called the local shop on Street Road and they said they would get back to me. Well, guess what? Never returned my call or offered any assistance getting the matter resolved. NEVER AGAIN, do not use this company, too many red flags.
Business response:
Hello *****, We are so sorry to hear about the issue you had with your recent pool opening. We will be in contact with you to get further information so we may escalate this.
Leslies listed white ******* eyeball fittings in their online website- ordered them, got poorly manufactured beige off-brand fittings made of very crappy plastic. Called their customer ********************** ** number (got someone in asia) and they agreed to send out proper ******* parts. They sent exactly the same off-brand c*** in beige, then changed the website to remove the ******* name from the description. Called repeatedly to the phone number on the return address of the shipping label and left multiple messages no th... read more
Business response:
Hello *****, We are so sorry to hear that you have had issues with your recent order. We have opened a case and a member of our customer care team to get further details and work towards a resolution. Thank you.
I am thrilled with my instalation today. The store manager was extremely helpful and the installers were professional and the job was done quickly. It works!!! Thanks!!
Every time I call for service it takes two weeks to a month to get a technician out to my house. Every time I call for service I get someone in a different country who cant give me any updates and always tells me someone will call me back to set up service because they dont see any openings to schedule.
Business response:
<p>Hello ********,</p><p>We are sorry for the delay in your appointment, as the swimming season approaches our service appointments get filled quickly. We will escalate this and have someone contact you as soon as possible.</p><p>We appreciate your patience.</p>
Leslie's customer ********************** is horrible!! We bought a sand filter for our above ground pool a little over a year ago at our local Leslie's as their recommendation. A significant piece broke inside the filter. We went to the local store, and they can't replace the part because they no longer carry the **** Sandpro 75D. They have not even tried to help us out with finding a part. They offered for us to buy a new sand filter for more than we paid for the one we have. We have tried to contact the manufacturer and th... read more
Business response:
We are very sorry we no longer carry the parts you need. The manufacturer information was previously provided who will be able to assist you. If you need the information again please let us know.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.8 star rating with 141 reviews.
When is Leslie's open?
Leslie's is closed now. It will open tomorrow at 9:00 a.m.
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