Leslie's

Janie B. 

on BBB

3 years ago

Went to store in Georgetown and out of the three men in there working, one asked if we needed help! He barely opened his mouth when he spoke and was VERY unenthused!! They didnt have what we needed. We looked a minute and when we walked out we said thank you, and NO ONE says a word to us!! Then called the store in temple the next day, and the man that I talked to sounded like it took all he had to answer the phone and my questions!!! Will not give them my business!!! 

Scott Swinney 

on BBB

3 years ago

I went to Leslie's Pool Supplies at ****************************************************************************************** on 7/29/21 at 11:30 AM. I went in and said, " Hi, I would like to buy 4 packets of chlorine shock" . The Leslie's employee at the counter, without a smile or any friendly expression on his face, just pointed with his right hand to the shelf on the wall saying " It's over there." I did not see any other customers or employees in the store so one would expect at least a "hello", a smile or greeting, or... read more

Peter C. 

on BBB

3 years ago

Don't stand by their work.I has them come out and check my pool heater. The tech said it was a circuit board. I replaced the board at a cost of $275.Same problem. Had someone come out and told me it was gas valve.Put in old circuit board and replaced gas valve.Everything works Called and complained and was told manager ***** would call me in 24 to 48 hrs.One week later ,no call. 

Adam L 

on BBB

3 years ago

I went into the store to purchase a couple of rafts and a pump. When I went to the register I used my debit card and I was told it was declined and try it again, so I did and again I was told it was declined, so I paid in cash. Two days later when I logged into my bank I saw the 2 charges from Leslies Pool Supply. I brought my original receipt, which shows I paid in cash, and I brought a printout from my online banking showing the 2 charges. The store refused to refund my debit card, I went back the next day and again they r... read more

Angel S 

on BBB

3 years ago

I went to store to buy a pool and was directed to there website by store clerk . I purchased one in stock and was told would be shipping 3-5 days . After 2 weeks I call to see the status and was told it be 3 months away from shipping. Id requested my refund and was told they couldnt because it was in progress of shipping . Then put on hold and never was attended back to . After calling back speaking to another person who I couldnt understand said they were shipping from overseas. I requested refund and same thing happened. I... read more

Joel P 

on BBB

3 years ago

***** at ************ store is outstanding! Always pleasant and very knowledgeable. Thank you ****** 

John W. 

on BBB

3 years ago

So started out shopping for a new pool since the one we had for 14 years decided rust out and partially collapse. Went to a few places and got to leslie's pool supply in dundalk and thought we had a good deal,was told the 12x18 oval pool was in stock and would be delivered in 48 hours. Well find out it's not stocked it's a 3 week wait and between the staff at the store customer service and corporate office no one could give an answer on why we were told one thing then something else, I'm done with leslie's, don't mind taking... read more

Angie K 

on BBB

3 years ago

Ordered a pool online June 5th. Advertisement said 6-9 days shipping. It has not shipped ( false advertisement). Customer service is a joke. Have talked to 3 different people who speak broken English and give different answers about shipping each time and will not put me in touch with a supervisor. Starting to think the online website for Leslie Pools is a scam. I have requested my payment back but so far no luck. 

Chris B 

on BBB

3 years ago

As it pertains to their testing of your water and their recommendations of chemicals.its a scheme. On a Thursday, spent $80 on chemicals, per their testing, to clear green algae. Was supposed to be clear by Monday, again according to them. It wasnt and I followed their instructions to the minute and measurement. Went back for another water test, was told the first set of instructions were wrong and was advised to purchase another $80 worth of chemicals to fix their first mistake. Its a scam.