LensCrafters

Krystyne L 

on BBB

4 years ago

The WORST! Run far away! Falsely said that ******would cover at least part of my eye glasses in July 2020. Spent $800 on entire visit, filed claim in July and today, October 22, 2020, was turned down because my eye care center was not "credentialed." Am a senior citizen and on ssi. Horrible company. I am appealing to higher officials and complained to BBB. These people are thieves and took full advantage of a senior citizen! Stay tuned...... 

Gabriel E 

on BBB

4 years ago

Worst transaction ever! Paid 200$, then they asked for more due to issues from the 1st purchase. I paid 120$ extra and 3 days later, they emailed and called saying the lenses are not available and I had to do something else or call my doctor for a new Rx. I asked for a refund 5 days ago of 325$ and of course I am still waiting for the money. DO NOT GET YOUR CONTACTS FROM THIS POORLY RUN BUSINESS. 

RayBansNoMore 

on BBB

4 years ago

Luxottica is by far the worst company I have ever come across when it comes to customer service. I purchased the wrong-sized replacement lenses for my Ray-Ban sunglasses. I returned them and waited for the credit back to my credit card. It never came. I contacted their email and finally received a response that they would credit me in 2-3 days. They didn't and then had the nerve to recharge me again for the lenses that I had now returned. I have been double-charged now and still no one returns emails and there are no humans ... read more

Drew T 

on BBB

4 years ago

I called Lenscrafters @2 p.m. on September 28th because I checked the prices of the frames with prescription lenses and the cost (without using insurance) was 580.01. The price of the very same lenses and frames (with insurance) was priced at $796.02. Using the insurance option, Lenscrafters said I was getting a "Discount" of $255.55. When I called, I spoke with an agent named Andrew. He had to reach out to his supervisor to find out why the cost of the frames and lenses was $216.01 HIGHER when USING my insurance. The "reaso... read more

MitziD 

on BBB

4 years ago

Website claims full guarantee. Trying to do a return. Getting no response from company. Telephone number just gives a recorded message. Getting error message when trying to email. 

Ron G 

on BBB

4 years ago

They took my money quickly, made glasses wrong, I returned, and so far I’m waiting over a month for my refund. They probably make money off my money. Crooks! No one should do business with them.