LensCrafters

Will E Lajeunesse 

on BBB

4 years ago

I wanted a refund and followed their return policy to the letter. Its been almost a year now and nothing, I called several times and they just keep typing on their screens and apologizing but never do I ever receive a refund. Do not waste you hard earned money find a better company to give your money to. 

Rvc 

on BBB

4 years ago

I'm trying to process a ray ban return I click the link to get a return label and it just refreshes back to the same page with no label. Customer service says you can call them for 1 but there's no way to get through to them it's all recording. I'm going to try the line for the deaf on Monday. Plus I've sent them 3 or 4 website now in a week without one response. Guess I'll have to sell my too small ready bans online to get any money back out of them. I'm pretty angry about it because they plaster free returns on ray-ban.com... read more

Martha B. 

on BBB

4 years ago

I ordered a replacement pair of lenses for my RayBan sunglasses. When they arrived, they were the wrong lenses. I contacted customer support and they emailed a return shipping label to me and gave me a refund when they received them. They told me to reorder the lenses, which I did. I AGAIN received the wrong lenses! I again contacted customer support again and they again emailed another return label. I shipped the second incorrect pair back but they refuse to refund my money, saying they already gave me a refund. They are re... read more

Jeffrey F 

on BBB

4 years ago

THEY COULD NEVER GET THE PRECRIPTION CORRECT DO NOT BUY FROM THIS COMPANY 

Michael D 

on BBB

4 years ago

The Dr office in this business is crooked and unethical. NO pricing is posted. NOTHING is disclosed until its time to pay. My spouse and I expected to pay $40.00 each for the exam with our insurance. Ended up paying $107 EACH. This WILL be disputed. nothing was signed agreeing to any charges. DO NOT go to this doctor, they are CROOKS!! 

Carlton C 

on BBB

4 years ago

I ordered a pair of glasses from glasses.com, Oakley socket 5.5 with progressive lenses. I was amazed with the great price I got. Later, I read reviews of the site, and almost cancelled the order due to all the bad reviews. I am so glad that I did not! I got the glasses in just a little over a week. And they are perfect. Prescription is right on the money. The lenses seem very good, even though they cost a lot less than LensCrafters. The frames are perfect. I don’t usually take the time to leave reviews, but had to this time... read more

Debita 

on BBB

4 years ago

So disappointed - after owning over 15 pair of their sunglasses, I tried an on-line purchase. I bought 2 pair, returned both (one of them was not what I ordered) and it was only after filing a case with ****** that I got my refund after almost 2 months. Then, I tried it again, ordered one pair, and never received it. Tracking on the package is different every time I look at it. Again, filed a case with ****** - got my refund in less than 24 hours. (Guess they don't want *** ***to drop them). So - this being 2021, I assumed a... read more

Kelly A 

on BBB

4 years ago

I purchased 2 pair of frames from LensCrafters Carolina Place Mall location on Dec 31 2019 to use my flex spending dollars. They have obviously lost the glasses and refuse to replace them. I did not pick them up initially in January/February no excuse but is our super busy period at work. Suddenly March rolled around and so did COVID.At which point I had no desire to venture out of the house as I am sure most people can relate to. I began calling them about 2 months ago to check on the status of my frames. They did not have ... read more

Wayne H 

on BBB

4 years ago

Lenscrafters, Wyoming Valley Mall, Wilkes Barre, PA 18702 was a poor experience. The staff person I dealt with was incompetent and unethical. I followed up with the store manager regarding my concerns but was surprisingly disappointed when he didn't care to hear this or resolve it. I escalated the matter to corporate but, despite multiple requests to have the Regional Manager call me to discuss it, I simply received an abrupt email reply that did not address my concerns - simply stating "We do apologize for this inconvenienc... read more