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LensCrafters

4.5

About this business

At LensCrafters located at 2011 N Roan St, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Johnson City LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sungl... read more

Location details

2011 N Roan St, Johnson City, TN, 37601, United States

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WeekdayScheduleStatus
Mon9:30 a.m. to 9:00 p.m.
Tue9:30 a.m. to 9:00 p.m.
Wed9:30 a.m. to 9:00 p.m.
Thu9:30 a.m. to 9:00 p.m.
Fri9:30 a.m. to 9:00 p.m.
Sat9:30 a.m. to 9:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.5334 reviews
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Paulpaula Williams's profile image
Paulpaula Williams 
recommend  Recommended
3 years ago

friendly clean explains to where you can understand 

Marilyn Elmore's profile image
Marilyn Elmore 
recommend  Recommended
3 years ago

polite, efficient service top of the line exam machines. 

Summer Bowman's profile image
Summer Bowman 
4 years ago

I’ve never been so disappointed in a company as I am with Lens crafters. It’s obvious we are going through a pandemic but I ordered my glasses from the store in March and the day they closed is PAST the expected date to get my simple prescription. I have emailed headquarters multiple times and just continue to get the run around. I have received two emails to fill out surveys to confirm the address. This big of a company should be a little more organized and providing shipping tracking on items we have spent hundreds of doll... read more

Jean Tester's profile image
Jean Tester 
6 years ago

By going out of business. I have never seen a business that would not answer the phone or try to settle a problem like this one. 

Royce Snapp's profile image
Royce Snapp 
6 years ago

I had been a satisfied lenscrafters customer for 8 years. That certainly came to a screeching halt at this store. My glasses were not ready on time, in fact, it took about a month. When I checked on them, it took 2 days and several calls to find out where they really were. I was promised to be kept updated, with no updates...When they finally arrived a month after they were ordered, the wrong lens was ordered. I refused the glasses, and was told a refund would be issued the next day. It has been 12 days and no refund. Now I ... read more

Shaniqua Mombazu's profile image
Shaniqua Mombazu 
6 years ago

They don't answer the phone or post their holiday hours. Why not have a recording state their holiday hours on the phone? SO DARN FRUSTRATING!! 

Tricia Christine Whitten Thomas's profile image
Tricia Christine Whitten Thomas 
10 years ago
Priscilla Hill's profile image
Priscilla Hill 
10 years ago

Frequently asked questions about LensCrafters

How is LensCrafters rated?

LensCrafters has a 4.5 star rating with 334 reviews. 

When is LensCrafters open?

LensCrafters is open now. It will close at 9:00 p.m.  

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