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LEM Products
- Meat Shops
- West Chester Township, OH
About this business
We focus on making home processing easy with high quality meat processing equipment and supplies for the do-it-yourselfer, hunter, and home processor.
Location details
4440 Muhlhauser Rd Suite 300, West Chester Township, OH, 45011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered some artificial sausage casings from lem. When you dry sausage, the casings should shrink along with the meat. These did not. I also used another companies casings at the same time and they shrank as they were supposed to so it was not something I did wrong. Tried contacting them, they didnt respond. I now have 100 lbs of useless meat and cheese another 100 useless casings because they wont take them back. Tried giving them a rating on their own site, but that was to no avail. Do not buy from them if you ever think t... read more
Business response:
In response to this BBB complaint, LEM has reviewed all of its records to confirm the following. The individual customer purchased meat casings on 12/30/2024 through LEMProducts.com. On January 9, 2024, the customer called customer service. On the call the customer states they would like to ‘return an order, it's just the wrong size for what I need. I screwed up.’ The customer service rep asked for their order number which was provided. He was then told that our policy did not allow for us to take casings back, as they are c... read more
I never purchased nothing from your website but then I had 2 fraudulent charges two my account over 500 dollars. Lem Product would not help knowing I didn’t purchase any items buyers beware this is a scam company check your bank account
Business response:
Hi ******************,We have 1 order in our system for less than $500 from you. The order was charged to a credit card with your name and address and the items were shipped to this same billing address. If you saw 2 "charges" are on your account, please clarify with your credit card company that one of the transactions is an authorization and one of the transactions is the actual capturing of funds. This is a standard credit card process to authorize a credit card at time of order and then capture funds when the order ships... read more
Poor customer service.Received defective product and ignored.STAY AWAY.... BigBite #** grinder
Ordered a meat slicer....more then 3 months after supposed ship date...no slicer. Customer service keeps claiming it will ship..on a much later date. Canceled order..will never "try" to order from them again.
Business response:
Hi ****, I understand the frustration, as we are equally frustrated by the incredible disruption in the global supply chain. LEM has been impacted like all other companies with the bottleneck in container shipments. The slicer that you ordered was stuck at the LA port for almost 2 months. This is unprecedented. None the less, I understand the need for good estimated arrival dates for products so you can make the right decision for you. I apologize that our dates kept changing, we were providing the date given to us but did n... read more
Purchased grinder a month ago which stated was delivered but was not. Contact customer service a miserable sounding human answered the phone did not care about my concerns did not ask for order number. Told me to file a ups claim would take 10-15days. Inquired about process investigation didn’t know. Received email sending replacement. I called to inform to cancel and refund AGAIN did not ask for order number stated “it was already cancelled” 680$ spent with your company and this is how you treat someone?!?
Business response:
Dear LEM Customer, We are sorry to hear that you had a bad experience purchasing a grinder from us. We rely on our shipping partners, UPS in this case, to deliver products timely and in good condition. Unfortunately, it appears that your grinder was not delivered by UPS. When this happens, we must file a claim with UPS because the grinder was in their care. It appears they tried to re-ship the grinder to you so you would not have to wait the 10-15 days for claims processing. This process should have been better explained to ... read more
LEM Products are good. However, their customer service is lacking! Their website is not helpful either in trying to track an order, constant error messages. This is shameful.
Frequently asked questions about LEM Products
How is LEM Products rated?
LEM Products has a 4.6 star rating with 807 reviews.
When is LEM Products open?
LEM Products is closed now. It will open at 8:00 a.m.
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