Leafguard of Columbus-dayton

Samuel F 

on BBB

3 years ago

This company is terrible. Their customer service *****. I have had an issue for months, where the downspout is leaking an enormous amount of water, causing it to fall straight down on my foundation. I had to have the foundation built back up by a landscaper, and the drainage problem with the gutter has still not been resolved. I call their support number, and get transferred, and then the line cuts off. Every time I call! Don't do business with this company! 

Nora L 

on BBB

3 years ago

I had the LeafGuard system installed by the Chicago-area office 2 years ago and it started leaking after one year. It took many ************** for the local Chicago LeafGuard to send someone who clearly didn't know how to resolve the problem. The gutter system now leaks in multiple places. Since I had the system installed, evidently ownership of this office has changed and new crew is totally unresponsive. After many calls to the new Production Manager, 2 people showed up to "unclog" the problem and made it worse. After spen... read more

Judy M. 

on BBB

3 years ago

The salesman bored me for 3 hours. I asked for the quote. He did some fast scribbling and quoted $28,000. Yep, $28,000 for a 1 story **** Sq. ft. house. I was shocked and promptly said 'no'. He the called a mgr. and got ut down to $16,000. Again no. He was getting desperate so he came up with this offer. If I would give him $5,000 they could install a section at a time until the $16,000 was pId.I felt he was trying to intimidate ne since I qm in my 80's. I now have a complete system installed by a lo cal ******* that has all... read more

Karen A 

on BBB

3 years ago

It is unfortunate that the LeafGuard product is represented by the branch in ********** , **. We have had the LeafGuard gutters for years and were very satisfied with the actual gutter system. Recently, we had our gutters removed by the ********** LeafGuard branch to have some home repairs and a new roof installed. When the repairs were completed the gutters were rehung by this branch. Unfortunately no one at this **************** seems to know how to install the gutters system. Since day one water has overflowed the gutters... read more

Thomas C 

on BBB

3 years ago

I bought the leaf guard system about 2 years. The saleman was pushy and quoted me a price that was out of this world.after lowering the price two or three times I agreed with the price, that was a big mistake, very much overpriced. The system has never operated correctly. The rain runs over the top of the guard onto the ground.A technician has been here two or three times and always has some reason that it is not the system. Today the technician came to repair the a problem where the water was running over the top of the sys... read more

Amanda M 

on BBB

3 years ago

We had a person come out to give us a quote, salesman showed up late, never got a confirmation call for the appointment. When the salesman did show up my husband told him he was late and we were no longer interested. The man walked away after arguing with my husband and came back 2 minutes later and pounded on the door. When my husband opened the door the man was very pushy in trying to show us his product, again my husband said we are not interested the guy proceeded to argue with him so my husband closed the door in his fa... read more

Robert A. 

on BBB

3 years ago

leafguard system was overflowing 4 years after install. said it was not covered by the initial 2 year warrenty. said i needed to have it looked at. charged $474.00 to send 2 guys out who spent a total of 10 minutes looking at it and doing a quick "adjustment". next rain (over a month past when they came out )it overflowed again. i managed to determine the problem and fix it myself. feel this price was exorbitent considereing the time spent and total lack of expertise by the "techs" sent to solve the problem. total rip off. i... read more

Rebecca B 

on BBB

3 years ago

We contacted LeafGuard because we were seeking estimates for gutter and fascia replacement. A sales person came out to our house for what we were told was a 90-min inspection.He stayed for more than 3 hours, refusing to leave, pitching us hard, and insisting to my husband that I needed to see his photos of how bad our gutters were. (I work from home and was on calls while he was here. He wanted my husband to ask me to hang up and join them.)He quoted us an outrageous price$15,000, then wouldnt leave when we told him repeated... read more

howard b 

on BBB

3 years ago

This complaint is more focused on the sales pitch. I think the prospective customer is overloaded with data regarding the product that leafguard pushes. The sales presentation took over 30 minutes, and many Baptist preachers go for only 20 minutes because the listener's attention starts to wander. Then there is the price. I was quoted some $17K for the whole job, and leading me to wonder how much more could it be on account of any bad wood that might be found during the job, therefore pushing up the final cost. I was prepare... read more