Lakewood Pointe Apartments

Maritza S 

on BBB

4 years ago

If I could leave 0 stars I would. Johnny (John ******) is a condescending ***. He would talk over us and not let us ask him questions. He would raise his voice and start yelling then blame us. That is unprofessional and tried threatening to end the call if we don't "listen to him". We have recording of the conversation with Johnny and management could care less and won't do anything to help. Do yourself a favor and don't rent from any concord management they are not helpful. 

Allie H 

on BBB

4 years ago

After contacting ***************************** on April 8th,2020 and speaking with Gina several times regarding the approval process , Move In availability 5/1/2020 and items needed because of relocating to Florida February 26th,2020 . Gina advised that Concord rents would go off of the last 6 month pay history from my previous job.I explained due to Covid 19 I applied for unemployment and had no income besides gifts from my mother unfortunately that changed too because of Covid 19. I finalized my application on April 12th,2... read more

Becca B 

on BBB

4 years ago

I applied to Central Landings in Palm Coast, I was told I qualified for the 60%. Did the application and all of a sudden say I qualify for 80%. They factored in income that I don't receive and they KNEW And can clearly see I don't receive that income. Why would you approve me for an 80% apartment based on income I don't receive? I wasn't interested in paying $1279 for a two bedroom apartment. Holly assured me I will receive my $350 deposit back. I double checked 3 times to make sure. She said the only way I wouldn't get my d... read more

JEN K 

on BBB

4 years ago

THIS PLACE HAS VERY POOR CUSTOMER SERVICE AND MANAGEMENT. MY MOM WAS DUE TO MOVE INTO A NEW FACILITY IN MAY 2020. 2 WEEKS PROIR WE FOUND OUT SHE HAD CANCER. DUE TO HER CONDITION SHE WAS UNABLE TO MOVE AT THAT TIME. THEY WOULD NOT RETURN HER DEPOSIT/HOLDING FEE. WE HAD A DOCTORS NOTE BUT THEY DIDNT CARE. IM THANKFUL SHES ONLY OUT OF $350 AND NOT STUCK IN A LEASE WITH THIS HORRIBLE COMPANY. I WISH WE READ THE REVIEWS BEFORE GETTING INVOLVED WITH THIS COMPANY. DO YOURSELF A FAVOR AN STAY AWAY FROM THEM. 

LINDA F 

on BBB

5 years ago

I think Concord Rents/ Management are shady. They are thieves and don't care about the people which live there or the workers. This management company is abusive in everyway possible. I moved into Waterford East in 2002, 18 years living there. I moved into a 3 bedrm apt. When things got bad I downsized. My security deposit was $848., when you transfer from one apartment to another they charge you fees like crazy. Mine were waived, my security deposit went from $848. to $200. I was not present for the walk through when switch... read more

Melvenia W 

on BBB

5 years ago

I first put in an application in April of 2018 to Palm Coast Landing. My $350 was kept only after I was told there was no openings there. I was told I would be on a waiting list, and I would hear from someone near the end of my current lease. I did not hear from anyone. When Denise finally contacted me she let me know I probably would not get housing at that facility, ok fine, but please let me know before the last minute to seek other options. I let her know I would like to get into the new complex being built in PC. She sa... read more

SharonM 

on BBB

5 years ago

I moved in to a roach infested apartment with multiple issues. At first the staff was as helpful as they wanted to be but after I moved in and voiced my issues I do not feel comfortable addressing anything with them. I have five children after I moved in and started to unpack my daughter stated she saw roaches in one of the bedrooms. I went into the bedroom and noticed the same thing. I went through every room and they were everywhere. There were other issues as well broken doors, fridge leaking, dryer not drying etc. These ... read more

Raquel T 

on BBB

5 years ago

Can concord rents leasing manager force you pay charges on your rent/water ledger that's not suppose to be there, if you called the regional office for months and months, and the regional office ignore your request to review and correct errors? Can concord rents charge late fees for the errors/ incorrect charges that wasn't removed when requested, after having numerous meetings with the leasing office agents and numerous attempts to contact the regional office? 

Madison G 

on BBB

5 years ago

I have lived at my apartment in Cartersville, GA for about 3 years now. Ayana is awesome, and if I ever needed anything as far as maintenance it was always done the next day if not the same day as the request is put in. There were a few times I had an issue with fees added onto my account that shouldn't have been there, but Ayana always gets in touch with me to figure out how to fix it. As far as the people in the office go both are very helpful and sweet.