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Lafayette Ford Lincoln
- Car Dealers
- Fayetteville, NC
About this business
LaFayette Ford Lincoln is Fayetteville's only family-owned and operated Ford Lincoln dealer, proudly serving the area for almost 70 years. We offer a full line of Fords, Lincolns, and pre-owned vehicles. We also have an award-winning service department and Quick Lane Tire & Auto Center for quick, while-you-wait routine maintenance.
Location details
5202 Raeford Rd, Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Surprised I wasn't told about discounts Looked at new suv. Asked about discounts, farm bureau, military, etc that my neighbor told me about (she just bought a new car). However when asked, was told offers had expired. Got home, started looking online and lo and behold there were the discounts I had just asked about. Wont be back.
Business response:
Renee, we always strive to do 100 percent for all of our customers so we?re extremely disappointed to hear of your negative experience with us. If you?d like to discuss this matter with one of our staff members, please give us a call at (800) 810-7493 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon. Take care.
Disappointed I am hoping my experience with Lafayette Ford is not regular practice of this dealership. I called Friday 31 July 2020, to discuss a front passenger headlight not working on 2012 Lincoln MKS. I have owned and operated this vehicle for 6 years and never had an issue with the headlights until now. I was told replacing the lightbulb would cost $457.00. This cost included a diagnostic test, the cost of the bulb and labor. I was told to just come in on the same day and it would take about 2 hours, I agreed and signed... read more
Business response:
John, we are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers? comments seriously so we hope that you?ll give us a call at (800) 810-7493 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We hope to hear from you soon. Take care.
Bad Service Took my car in on 12/11 with an issue I had been having for months and for recalls. Upon picking up my vehicle, the issue returned but Ford could not get my vehicle back in until after the new year on the 3rd. After several attempts, I was unable to reach who I was assigned, Laura. Upon taking my car in on the 3rd, Ford gave me a loaner in which I would not have to return until the 17th. I thought this meant Ford would take their time this time and really make sure they fixed the issue. After less than 3 hours of... read more
Business response:
We are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us a call at (910) 424-0281 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
Excellent service experience This is the best service I have ever received, and I have been driving for 47 years. Specifically, Michelle Legette and Julie Clark made my experience easy and effective. The work was incredible and completed in a timely manner. The loaner car I was given to use was a joy to drive.
Business response:
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Blower Motor Causes Blowout I have had dealings with Ford for aout 13 years. I loved my time with them but now I must leave them. Last year my air conditioner messed up. The service department repaired it, taking 2 days. Everything was going fine until the last Sunday in June when my AC fan started making a knocking noise. I got an appointment and the advisor was very short with me. He called me about 4 1/2 hours after car dropped off to tell me that my blower motor needed to be replaced and that would cost about $700. Then ... read more
Business response:
Thank you for taking the time to leave us this detailed feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear that your experience with us may have been anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (910) 424-0281 when you have a chance. Thank you, and we look forward to hearing from you.
Survey of services provided MKX Excellent service and excellent staff. Received vehicle in timely fashion. Thanks for car wash.
Excellent service Staff is always personable and helpful. Service was timely and accurate.
Overall service Always a pleasure. Professional, courteous representatives and timely service.
Business response:
We appreciate your response, George! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Great Service Jenna your service technician that waited on me is an excellent example of the way you treat customers,she was polite,careing,understanding,and knowledgeable about her work.Jenna is a excellent example of taken care of customers.
Frequently asked questions about Lafayette Ford Lincoln
How is Lafayette Ford Lincoln rated?
Lafayette Ford Lincoln has a 4.6 star rating with 4,159 reviews.
When is Lafayette Ford Lincoln open?
Lafayette Ford Lincoln is closed now. It will open on Monday at 7:30 a.m.
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