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La-z-boy Furniture Galleries
- Furniture Stores
- Strongsville, OH
About this business
Location details
16720 Royalton Rd, Strongsville, OH, 44136, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Store could not call to say leather was on back order and recliner was delayed. I had to call and check on my order. After 14 weeks, still no recliner. I’m done w la z boy. They are definitely lazy. I paid the restocking fee of 25% on $1650 and went to NFM where I received excellent customer service! Good riddance Lazy Boy!
RecommendedRyan was excellent and offered many options and not pushy. Very professional and overall great experience!!! Everyone including Elm and Liz were wonderful! Thanks so much!!
RecommendedNo pressure here. just guidance in selecting the best fitting chairs for us. Anita was very knowledgeable and helpful. great experience.
Recommendedtheir furniture is very comfortable
Business response:
Thank you for the review.
I bought a very expensive chair that is breaking down in less than 6 months. The salesman apparently lied about the terms of warranty. They expect elderly and handicapped people to pay to load up their crappy products for warranty work. Don’t believe the salespersons lies warranty work is not hassle free it is a big hassle. They do not stand behind their products, you’re better off dealing with a small local person who actually cares.
I took my mom to the Strongsville Ohio store. Our sales person was so helpful! He listened to my mom’s needs and was able to point out sofas that met her requirements. He also helped us maximize our savings by telling us about a promotional discount if we donated toys for the Ronald Macdonald House.
RecommendedLaz boy store 5004 San Mateo. Sale rep Ryan went behind the call off duty. Our contract stated while I was in TMpa Fl relocated to ABQ. Finely meet Ry Thur sep 20,2018 he continued his service with The whole store was behind friendly & helpfull. Kudos to Ryan !!! Rita B
RecommendedKevin was very helpful and accommodating when I was making my decision on what to order. The transaction end was fast and went smoothly with no issues. Recommend!
BEWARE! If anything breaks they get all their parts from China and it takes 2 weeks to a month to order them! That is if you can get though to the horrendous customer service reps, and get them to help you!! No aftermarket parts available, no repair manuals available period, no outside repair companies that can or will work on them! LAZYBOY charges $175 to pick up your item, $150 an hour for labor, $175 for re-delivery! WORST CUSTOMER SERVICE I’VE EVER HAD ANYWHERE EVER!!! BEWARE!!!
Frequently asked questions about La-z-boy Furniture Galleries
How is La-z-boy Furniture Galleries rated?
La-z-boy Furniture Galleries has a 4.8 star rating with 1,263 reviews.
When is La-z-boy Furniture Galleries open?
La-z-boy Furniture Galleries is closed now. It will open tomorrow at 9:00 a.m.
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