LA Fitness

Frank P 

on BBB

a year ago

Signed up for personal training lessons telling the salesman that i was going to have tests done for a bad heart valve and may have to cancel the lessons. He assured me to just bring in a Dr's note if there is a problem and LA Fitness would immediately cancel the personal training lessons. Sure enough i needed a stent but in my valve and was told not to do heavy lifting for the future. I brought in the note and was told that *********** was relocated for stealing money and now he was no where to be found. I have contacted LA... read more

Cintia W 

on BBB

a year ago

Run from this company!!! they are nice to welcome in and get your money but when you need their help or better information they can be really nasty and mistreat you as a customer really bad. Horrible management and customer service in this ************* ** location!!! . I had to call 3 times to get information on how to cancel my membership since I am moving to another Estate that doesn't have Esporta Fitness location. The first employee affirmed that there was a location in ******* 10 miles from where I told him I was livin... read more

Carl J 

on BBB

a year ago

In April, 2022, my wife joined LA Fitness in ***********, *******. During her enrollment, she was sold a one-year personal fitness program which included 3 one half hour training sessions per month. She told the salesman that it was imperative that she completed this in one year as we were scheduled to move out of the area. The salesperson told her that would not be a problem, of course. Just 3 months into the program her assigned trainer, whom she liked and was actually seeing progress with was given a new position and was ... read more

Jerome D 

on BBB

a year ago

The weight area is always in shambles no matter what time of the day I go. Weight plates and bumpers scattered all throughout the floor causing tripping hazards near the squat racks and benches. I bet it has never been organized not once since Ive been going. Same exact issue with the dumbbells. Just tossed everywhere. I understand that people should put their weights back when theyre done but not everyone is considerate. The staff should have it be a part of their routine to clean that area up a few times during their shift... read more

Joe K 

on BBB

a year ago

This gym consistently ignores legitimate requests to repair equipment. There is a stationary bike missing a k*** to adjust the seat height. There are only 3 of these bikes in the gym. As a result, it is frustrating when this simple repair is not addressed. I have notified multiple gym employees over the past month. I am told the person responsible for maintaining gym equipment barely visits the gym on a weekly basis. Even worse, this person does not respond to other employees who posy repair requests in the system. This gym ... read more

Rui C 

on BBB

a year ago

I have LA Fitness sub brand esporta club membership, tried to cancel my membership but told by customer service that I have to stop by local club to cancel the membership, but all my local clubs rebranded into LA fitness which can review my profile but can not cancel my membership. Also told by customer service I can download a cancel form and send it to the corporate, may take days to cancel. So I can open my membership online, but I have to pay a little shipping cost in order to cancel my membership? So the corporate just ... read more

Zuhur A 

on BBB

a year ago

I would be careful when signing up for anything at this branch. When I was opening my account, I was told I would be paying first month and last month and that I could cancel my account at anytime or freeze it. I also added personal training to my account and was told I could freeze it as well. I called LA Fitness on 6/27 to freeze my account so I wouldn't have to be charged for July. I got charged $240 fee for personal trainer and the $10 dollar to feeeze the account. I then called to ask why now in August, i'm still gettin... read more

Harry C 

on BBB

a year ago

Zero transparency. My girlfriend did a unauthorized charged for pilates at La fitness. So I cancelled the membership and was told I would have to pay $100s cancellation fee and the guy hangs up. Extremely unprofessional skip a few weeks later theres a bill fot ******? Wheres the transparency? Plus they over charge for a run down gym with broken equipment/mold/regular fights/ and active shootings at this location. The whole process of leaving this gym is a whole headache for no reason. 

Jessica N 

on BBB

a year ago

No customer service number, they have one but the call fails! You can't go into the facility to cancel you have to print a page out and mail it in. They don't even track your cancellation as this will be my 6th time in a year to cancel an account. I tried to contact corporate email and heard nothing back for months! DO NOT SIGN UP