LA Fitness

Felix M 

on BBB

2 years ago

I would give 0 if I can, but I couldn't! I opened my membership on February 14th or 15th, I only was there for 3 or 4 days membership, due the pool was alway closed, I asked for cancelling my membership on February18, 2022, the front representative told me she can help me with that, she just did something typing in her desktop and then told me "you are all set". I went home, and ever back to LA any more, I found I cannot login my app, I thought my membership was cancelled already!!! But then to April I found they charged my ... read more

Mitchel W 

on BBB

2 years ago

THIS COMPANY IS A SCAM! The company does not care about its members and neither does its its employees. They employees and the company only care about getting members in the door. The employees lie in order to get you to sign the contract. The company does not take any responsibility for its employees. My partner and I went into the gym for a tour. After the tour we sat down and talked about membership options. The employee told us that if we both signed up together that he would wave one of our annually membership dues. Two... read more

Loren F 

on BBB

2 years ago

Came in to get a free pass. I was told it was in my BEST INTEREST to take advantage of their signup deal as it would not be available after the 7-day free pass was done. I was told I needed to sign a contract in order to "lock in" the deal. Rep told me I could cancel within the 7-day period, by calling the location and having them void the contract I signed which had my credit card information on it. This was on a Saturday. I called back that Monday to void the contract as I did not want to sign up for the gym. Side note- th... read more

Brian H 

on BBB

2 years ago

Horrible financial trap. Gym was alright, tried to cancel online by sending printed off request in mail. I have done this more than 4 time with them telling me they didn't get the request. I had to cancel my credit card just to get the billing to stop. They purposely keep charging to keep the profit incoming. Thieves can't even offer a service anymore, they just outright STEAL. 

Anthony C 

on BBB

2 years ago

So their salesman got me to sign under false pretenses. He told me that that my membership allows me to use any Esporta Fitness gym AND LA Fitness gym interchangeably. Which I found out later, wasn't the case. Also he told me that they would be open 24 hours a day in about a month, once the pandemic slowed down, which I found out was also a lie. If they got me to sign a contract by lying then shouldn't that contract be void? 

Chandler S 

on BBB

2 years ago

The gym was the most unkept and dirty gym Ive ever been to. Was only given a brief walk through of the gym then rushed to sign up for a membership. After signing up and being in the gym for a few minutes brought up the disorganization and dirtiness of gym to staff, who said they would clean it. Went back several times over then next two days and nothing had been done/cleaned/organized. I then asked to cancel my membership and was lied to by staff about when/how to cancel membership - I believe that this was done so that I wo... read more

Sindy A. 

on BBB

2 years ago

I came for a free pass I get even by text, I had my appointment today at 9am they had me waiting and finally a little girl supposed to be the manager told me I wasn't able to get a free pass at least I signed for a membership, she not even gave me her name she was rude and racist. I feel offended and dissapointed I was going to cancel my other gym membership but with the way I was treated forget it. I'm a elite athlete world champion in boxing. Not just a reg person traying to workout. I will keep complaining for this unfair... read more

Clara R. 

on BBB

2 years ago

I was a member of LAF in ***** **********. I was harassed by training staff not to let my friend who was also a member train me as it was taking away from their busines. That I would have to sign up for training sessions with them. I asked where does it say in any contract that we can't do that? No answer. Another day we were again harassed and my friend quit. I decided to check it out. Although I signed a training contract I felt pushed into it. And very confused. I wanted a one month training period and paid for that month... read more

Jason N. 

on BBB

2 years ago

If I could give this gym negative stars I would. Other than my trainer there, who was amazing this staff is horrible. Was under contract for personal training and hurt myself and have to have surgery from this. They said you are out of luck cant do anything about it. Upon my further review of the contract there is an out both for medical disability and a buyout option. Which neither time ***** told me on the phone about. When I brought it up she said she should have told me about the buy out but didnt want to make it right a... read more