LA Fitness

Ashley H 

on BBB

2 years ago

I have paid on time for 6 months with LA fitness for personal training and want to use it and now they are telling me I cannot. I have provided documentations on why I could not and now I spent over **** and have not used one session. All I want is to be able to use what I paid for and want access to my account. 

Erika R. 

on BBB

2 years ago

LA Fitness makes me impossible to cancel personal trainer package, even though I spoke with manager multiple times and told me that I can cancel or frizz the account anytime, but now that I want it because the service is bad. Since I had the problem I spoke with him about it and he told me that he will frizz the account for the bad service (trainer issue, cancel sessions, change trainer and nobody mention to me) and get refund as they charged it to my credit card after I spoke with him but nothing, he doesn't have manner to ... read more

Eddy P 

on BBB

2 years ago

I would love to upload the ** images and emails I have sent this location. This location has been a dirty land fill since before covid. Roaches in the sauna and trash everywhere, ****** machines. Not sure how this a facility has an A rating when all the reviews are negative. 

Derek H 

on BBB

2 years ago

LA Fitness deliberately makes it near-impossible to cancel a personal trainer package once it has been activated. After agreeing to cancel the plan initially, they continued to withdraw money from the bank account associated with the gym membership without consent and ignored multiple subsequent verbal and written requests to deactivate the plan.A visit to the gym where the plan was activated was insufficient to cancel the plan, as a branch manager needed to be the one to deactivate the plan. Conveniently, a branch manager d... read more

Claire R 

on BBB

2 years ago

I went into the West ******* LA Fitness location on Monday 7/18/22 after seeing a promotion on the LA fitness website for a 3-day guest pass to try out the gym. After spending an hour with the sales manager (****** "****" *****) getting weighed in, answering personal questions about my health goals, etc., he was on an endless loop trying to get me to sign up for a full month of membership. I continued to be clear I wanted to first take advantage of the trial, but he wouldn't let up. He stated I should have signed up online f... read more

Kristen T. 

on BBB

2 years ago

Looks like I will need to have my bank continue to void transactions from LA Fitness. When I joined, the Manager made it seem so simple and easy. Cancellation is "Free" but you still pay a non-refundable annual fee whether you are there a week or a year.... Seems incredibly unfair. I called to cancel my membership as this gym just wasn't working out for me anymore, and was told I could only cancel in person. So the cooperate number does not have access to cancelling your membership. I went in to my local location after work ... read more

Teresa A 

on BBB

2 years ago

DONT DO Buisness with this Company. We signed up for a 1 year agreement. We called to cancel the plan and was told we can only cancel with the Operations Manager. The 1st time i went down there, the ** wasn't there. Supposedly only he can cancel a account. Anyone can help you sign up but the person who can cancel is one person in the whole company. The 2nd time we went there, we told them we wanted to cancel the service. The lady brought me reciept and had me sign in. Now I'm seeing charges on my card. I called to see why th... read more

Uriel B 

on BBB

2 years ago

I don't understand what I'm paying for if for the past 3 months plus, a majority of the treadmills are broken along with many other machines. The place is always filthy unclean,and not maintained. Why are we not getting what we paid for? 

Jhovan R. 

on BBB

2 years ago

Canceled membership years ago only to find out that they keep on taking money out of my account