LA Fitness

Destiny Y 

on BBB

a year ago

The management of the gym is horrible and the equipment is old and *****. I sent an email that the amount of noise the machine is makes me uncomfortable and unsafe. The noise of all the machines could be heard from the front door. I expressed some concern about using the machine but I was told there was nothing they could really do. Then, I learned the gym equipment was there since 2010 and we are now in 2023. The amount of money we pay a month does not match the gym condition. I called and expressed that i wanted to continu... read more

Brian M 

on BBB

a year ago

Would leave 0 stars if I could. The management here is attrocious and it's just unfortunately an overall dangerous place to be. The other day I was working out there when two guys got into an argument. They went to the front desk to discuss and not 5 minutes later the guy who was continuously yelling at the top of his lungs sees me as he is walking back and for some unknown reason, gets in my face saying he will hurt me and shoot me. I told him I wasn't going to fight him and just stood there as he continued to yell in my fa... read more

Varun K 

on BBB

a year ago

First they will invite you on a "Free Training Assessment"From there, they will hard-sell you a training plan. But the worst part of the plan is that they don't care about your results, they care about getting you to give them money to buy some time slots.They first pitched me a HIIT style workout to build muscle, which I didn't really want to do. They said that's the best way to put on muscle, which was incorrect from what I learned online. They told me that it was the best way because they wanted to sell me several 'differ... read more

Jacquelyn J 

on BBB

a year ago

I was injured in a car accident July 28, 2022. I entered into a contract on July 18, 2022. I contemplated being able to return to the ESPORTA sonI continued to pay $29gym, $49 trainer fee and $198 extra trainer sessions. Total contract for one year $3432. I am doing physical therapy. In November, I realized that I could not use the membership. In December and January , I made a payment and was told someone would contact me to cancel. I was sent a copy of my contract that I never received and told to get a statement from my d... read more

Ann H 

on BBB

a year ago

Great amenities and location, however, here is what's unfortunate:1. The equipment is sooo old - from the bikes in the spinning class, to the mats in the studio (half of them are ripped apart) to the treadmills TV not working. 2. Clientele: What dissapoints me most is the lack of class from the clientele. Every day I see people on the treadmill watching movies or listening to music on Speaker, not using their headphones! I even came across a guy working out this morning shirtless, yes, completely shirtless. The team at the f... read more

Blaiq C 

on BBB

a year ago

today, 2/14/23, I came into the facility to find out that the ONLY REASON IM STILL WORKING OUT AT THIS FACILITY has been removed; *****/*****/****** fired ******** the assistant manager--*** is the only reason I and my teammates haven't gone to another facility--her character, management skills, and demeanor has been the life-blood and connecting muscle tissue that has held the bones of this decrepit place together, and now she's gone for no other reasons than *****/*****/****** haven't gotten their way with her. I am FORMAL... read more

Jonay T 

on BBB

a year ago

My fianc and I decided to start the new year by signing up for the gym. There was an LA fitness about a 5 min drive from our house. We decided to take a tour and we liked the facilities. When we signed up for the membership, they asked us if we wanted a free fitness assessment. At the conclusion of the assessment, they asked if we were interested in personal training. We wanted to get in shape and my fianc has had positive experiences with personal trainers in the past. After some negotiation with the trainer, we agreed to a... read more

Ashley H 

on BBB

a year ago

Ive been a customer for three years. Last week I moved from ********* to **. When I walked into the gym in ** I notified them of the move. They told me I had to get a new membership and charged me first and last months fees eventhough when I signed up I was already charged that three years ago. I paid the 108.00$ and went to workout but also called to speak with customer service to explain since the person at the desk didnt seem sure about what he was telling me. Come to find out it was a re-initiation fee not a first and la... read more

Rosa G. 

on BBB

a year ago

False advertising, I received multiple emails for a new membership at $34.99/month. I tried to sign up on their website but it was not allowing me to do it. I walked into their location and was told they could not ***** the price as it has to be done on the website only. The manager tried to sign me up on the website but was not allowing him to do it. I was told its a glitch in their system. I have sent many emails to corporate and still no contact from anyone.