LA Fitness

Sheila H 

on BBB

a year ago

As has been said, this business is a customer-gouging SCAM. The manager, *****, is a fast-talking, used-car salesman. I cannot get my contract in writing...no printouts from them, no emailed contract ...nothing. They had the wrong email address (their input error) and when corrected, I still could not get any mailed information. The only information I can get are about the hidden charges I will incur while trying to use my membership elsewhere. ***** did not differentiate between a 6-month membership, and a 6-month PT contra... read more

Mary M 

on BBB

a year ago

I wish I had read these reviews before ever walking in the door. My husband and I were enrolled due to the silver sneakers program through our **************** We only wanted access to a gym which silver sneakers offers for free. I was told a day and time to come and I would be introduced to the equipment and where different were located. At least that is what I was told. I was being groomed to sign a contract from the minute I came through the door. I kept insisting I didnt want a plan over and over but finally they called ... read more

Joseph R 

on BBB

a year ago

Machines are consistently broken down and they don't ever fix them paying too be able to work out but not to be able to work out because majority of the Machines are disabled, and gym it's self is always dirty. You pay a membership and a Enhancement fee for upgrades and repairs and there not applying them to have anything fixed 

Lucy s 

on BBB

a year ago

Firstly, they are scammers. They lie about the contract I asked several times about my contract but no one helped with that. The only thing I was to see my contract and see my legal rights but no one helped with that. Personal trainer told me that I can cancel anytime I want but that was a lie. Its 12 months contract that you have to pay and if you wanna cancel you have to pay %50 which is another crazy thing. I am a college student and I cant afford any more I really need help with this contracts and this place please someo... read more

Christine B 

on BBB

a year ago

If you're a female wanting to join LA Fitness enchanted parkway and absolutely love working out and working out with your girlfriends this is NOT the place to go. The management staff will stereotype, discriminate and call out wild accusations in front of guests claiming that you're training your girlfriends even though you have been going there for over 4 years. Or even better ************ will let you know that he's been watching you for the past three months without your knowledge right after you've introduced yourself an... read more

VALASHIA J 

on BBB

a year ago

I am upset and ready to sue ********************** for discrimination. Today i entered the gym and scanned barcode which is valid. Before i could do my workout the two front desk agents told me i needed to take a picture or show id...i refused because it is not in my contract to show id. So i asked for them to show me where in writing that i needed a picture to enter the gym and they could not provide the information or documents stating that. They call the police on me and me as black woman could have gotten shot, killed, o... read more

giovanni h 

on BBB

a year ago

Can't cancel membership, there is not help at all , they want you to fill up a form that is not on there website or came in when the manager is there . 

CHARLIE F 

on BBB

a year ago

Definitely not a Signature gym. The hot tub has been out of service since COVID. When asked about it the staff gives a rehearsed response We are waiting for the state to clear us, We are waiting for the city to clear us We are waiting for the repair guy. Expensive membership dues but cheap uncaring service. Once you sign up for a membership youre just another member no one cares about customer service after they get you to sign on the dotted line. 

John E 

on BBB

a year ago

Employees threaten violence when you try to cancel your account. Absolutely hilarious when a fake gangster threatens you over the phone because you do not want to work out in their gym. Told me he would not take my name off their call list. This is the kind of thing that is unacceptable in 2023. Terrible gym, terrible customer service, go to Platnium Gym in ******* instead. I want this guy answering the phone fired, and I have officially begun a campaign.