LA Fitness

Leslie W 

on BBB

2 years ago

Good morning,I am at the Mount Prospect location. I had reported to management, multiple times on different days, about many people not wearing their masks. The management says that there is nothing they can do. LAFitness needs to protect its members and this needs to be handled from corporate to help tge clubs manage people who do not follow the rules. If they dont wear their masks, they should be escorted out. I am going to email the BBB and Governor Prizker. This needs to be handled. Thank you,Sent from my iPhone 

Kee Lah S. 

on BBB

2 years ago

I joined LA fitness around fall 2021 because the staffs and trainers were friendly and made it seem like a good community. I happened to sign the personal trainer contract because I wanted to work out and thought maybe someone was able to help me. I did not know it was a 1 YEAR contract but thought it was a one time fee. They did not explain the contract well. I only ended up using two sessions and was unsatisfied with the training. I called LA fitness on multiple occasions and was not successful with any of them. Every time... read more

Genetta W 

on BBB

2 years ago

I am seeking assistance in rectifying a situation at my gym where the General Manager ****, proceeded to approach me upon my entry to gym with my daughter in tow to disrespectfully address me (seemingly having a personal issue with me as a woman and a mother) to place my child (who was squirming and heavy in my arms) down in childcare and then check in, which I have down in past with no issue. He was so rude and disrespectful and condescending in his approach that it turned heads and had the care provider asking if I were ok... read more

Mack W 

on BBB

2 years ago

TLDR: You sign up for personal training, you have to buy out and there is no wiggle room or negotiation possible. Staff is unfriendly and unhelpful and gives inconsistent information.Really frustrated with my experience with LA fitness. I signed up for a 1 year personal training program. I knew there was a buyout clause. My financial situation changed about 4 months into my training (which I was not enjoying) and I asked if we could change my contract, not cancel. There was absolutely no wiggle room. No one budged. Every per... read more

Susan S 

on BBB

2 years ago

The club pool is the reason that I belong. It is and has been for six months disgustingly dirty. The pool decking and stairs into the pool are black. ALL THE **** IS COMING IN FROM THE MEN'S AND WOMEN'S LOCKERS ROOM FLOORS. The "ring" around the pool water shows evidence that the dirt is getting into the interior water as well.Club members have been complaining daily but to no avail. You would not want any family member, YOUNG OR OLD, to be in this pool. If this was a hotel pool, the hotel would be cited for health violation... read more

Matthew A 

on BBB

2 years ago

The entire company is a piece of trash. **************** is a joke to them. In order to cancel your membership not only do you need to go in person to do so but it has to be the operation manager (god forbid a salesperson whos allowed to SELL you a membership but cant cancel). I had to go in 3 separate times to finally get a manager. The 3rd time I show up theres nobody at the check-in desk but there are 2 employees chatting to each other behind a computer. One of them makes eye contact with me and then turns back to talking... read more

Sarah o 

on BBB

2 years ago

They are unbelievably like machine than human, once you sign up for anything your card will be charged no matter how many times you ask them to stop. They don't LISTEN to you. The only thing they say is that they can't stop the payments! THIS IS AN ARERT! Even after they charged me for the whole 6 months program they charged me again for the month 7! cuz in their agreement says it's AUTO RENEWAL !!!!!!! Alert! The answer ***** the manager in LA Fitness in Bridgeville ********** had: " I THOUGHT you're happy with program" aft... read more

MARK T. 

on BBB

2 years ago

Never will i purchase this again i had the membership for only 1 week and they charged me to cancel . They said that they were having a promotion and the sales person said if you pay the annual fee then you will get in for free . So in other words they were having a promo and he never said i had to pay monthly wow . I informed them i had a medical condition and I will not be able to use the gym which was only the pool for therapy. bad service 

Jen D 

on BBB

2 years ago

I wish we could give 0 stars. This club and manager ******* took advantage of a 19 college student through their personal training scam. The man that she "signed" with flirted his way into the deal that she didn't fully understand, NOW he doesn't even work there anymore. They will not help at all and have now over drafted her account multiple times. They are incredibly rude and cocky. Buyer BEWARE!!!!!