Kroger Floral

Connie C 

on BBB

2 years ago

Ive been at krogers in ************ for a couple of years . I used to pay cash for my medicine and I finally got ******** and the ******** people sent me a later stating that they would go back and reimburse me but kroger would of paid me about **** bucks guess what when I tried they told me they dont do that..well Im transferring all my stuff and my husbands stuff to different pharmacy cause I dont think that is right..between my husband and I .we get a lot of dollars worth of medicine. Im leaving kroger in a couple of days... read more

Cindy B 

on BBB

2 years ago

I pay for the Booster membership and it is a joke. Since March only about 1 order a month is correct or deliver on time. I have had items added to my order and charged for them. Last time I didn't even get the items that were added. I called and they now have to do an investigation and I'm out $35. They will not refund my Boost membership even through I have filed complaints before and not satisfied. Use other choices in the **** *****area. 

Cindy B 

on BBB

2 years ago

I pay for the Booster membership and it is a joke. Since March only about 1 order a month is correct or deliver on time. I have had items added to my order and charged for them. Last time I didn't even get the items that were added. I called and they now have to do an investigation and I'm out $35. They will not refund my Boost membership even through I have filed complaints before and not satisfied. Use other choices in the **** *****area. 

DARRELL S. 

on BBB

2 years ago

Kroger on Smithville changed their hours and now opens at 7 am. I was there this morning along with several others at 7 am and workers kept walking past the door looking at us and didn't open. Finally a bagger showed up for work and got the doors opened up for us. Terrible customer service lately, I've been shopping at this store for over 30 years. They never open lines in the morning. I have to practically beg for a line to be opened when I have a cart full and it's just too much for self checkout. 

Brock C 

on BBB

2 years ago

Online delivery order through Kroger website. Scheduled delivery for 6-7am, at 5:56am a text was sent saying our delivery would be delayed 3-4 hours. REARRANGED our schedules so that someone could be at home until 10am and then no one shows. We have jobs, places to be. 10:44am they drop of our Kroger order, $160 worth of cold, frozen and milk products left on the porch for an hour until someone could get home. No call, text or notification stating they were still coming or on the way. Called the 800 number, on hold for 39 mi... read more

Brock C 

on BBB

2 years ago

Online delivery order through Kroger website. Scheduled delivery for 6-7am, at 5:56am a text was sent saying our delivery would be delayed 3-4 hours. REARRANGED our schedules so that someone could be at home until 10am and then no one shows. We have jobs, places to be. 10:44am they drop of our Kroger order, $160 worth of cold, frozen and milk products left on the porch for an hour until someone could get home. No call, text or notification stating they were still coming or on the way. Called the 800 number, on hold for 39 mi... read more

DARRELL S. 

on BBB

2 years ago

Kroger on Smithville changed their hours and now opens at 7 am. I was there this morning along with several others at 7 am and workers kept walking past the door looking at us and didn't open. Finally a bagger showed up for work and got the doors opened up for us. Terrible customer service lately, I've been shopping at this store for over 30 years. They never open lines in the morning. I have to practically beg for a line to be opened when I have a cart full and it's just too much for self checkout. 

Steve N 

on BBB

2 years ago

Ordered kosher salt online. Deal was for 6 packs and I ordered 2. They sent 2 containers instead of 12. They have refused to do anything to honor what was sold, telling me instead to reorder at a higher price. Clearly a case of bait and switch. Will never order online again! 

Steve N 

on BBB

2 years ago

Ordered kosher salt online. Deal was for 6 packs and I ordered 2. They sent 2 containers instead of 12. They have refused to do anything to honor what was sold, telling me instead to reorder at a higher price. Clearly a case of bait and switch. Will never order online again!