Kroger Floral

Michele M. 

on BBB

2 years ago

Will not refund me my miseasly 9.98 for steak they failed to deliver in my store pick up. The complaint was escalated and I was promised a refund within 2 days after waiting over 10 days the 1st time. I finally emailed corporate and received absolutely NO reply. All this over 9.98! They've lost my business forever and I've spent a lot there on groceries, apparel and jewelry. So disappointing. 

Michele M. 

on BBB

2 years ago

Will not refund me my miseasly 9.98 for steak they failed to deliver in my store pick up. The complaint was escalated and I was promised a refund within 2 days after waiting over 10 days the 1st time. I finally emailed corporate and received absolutely NO reply. All this over 9.98! They've lost my business forever and I've spent a lot there on groceries, apparel and jewelry. So disappointing. 

Kevin D 

on BBB

2 years ago

Ordered groceries on January 28th of $223.86. They shorted me a $111.12 worth of groceries I have been trying to get my refund for the last 13 days there have told me now today that it's gonna be another 7 to 10 days from the from February 7th to recieve my refund. Kroger customer service has no way of accelerating this up the chain of command to the corporate level to get something done. To me that means kroger's corporate Office cares less about there customer. Next step is a small claims court filed against kroger. 

Kevin D 

on BBB

2 years ago

Ordered groceries on January 28th of $223.86. They shorted me a $111.12 worth of groceries I have been trying to get my refund for the last 13 days there have told me now today that it's gonna be another 7 to 10 days from the from February 7th to recieve my refund. Kroger customer service has no way of accelerating this up the chain of command to the corporate level to get something done. To me that means kroger's corporate Office cares less about there customer. Next step is a small claims court filed against kroger. 

Zeta N 

on BBB

2 years ago

ZETA -On February 7, 2023, around 5:30 pm. I went to the store located at 112 West 87th where the incident occurred. I rang up 5 items on the promotion. When the discount did not appear on the receipt, I was told by the cashier to go to the Supervisor. That was at 6:44 Since there was no one at the desk I asked for a supervisor to be called. It took 10 minutes When the Supervisor ( Anastasia) came after15 minutes, she seemed to be very hostile. She stated What do you want? Then I told her I was not given credit for the promo... read more

Zeta N 

on BBB

2 years ago

ZETA -On February 7, 2023, around 5:30 pm. I went to the store located at 112 West 87th where the incident occurred. I rang up 5 items on the promotion. When the discount did not appear on the receipt, I was told by the cashier to go to the Supervisor. That was at 6:44 Since there was no one at the desk I asked for a supervisor to be called. It took 10 minutes When the Supervisor ( Anastasia) came after15 minutes, she seemed to be very hostile. She stated What do you want? Then I told her I was not given credit for the promo... read more

Mike L 

on BBB

2 years ago

Can I give 0 stars? I went to customer service for coupon price adjustment. The customer service refused to help, seemed gloating about mistake I made. Told me I DO NOT Care when i complained about customer service. I will not go again to Kroger at 9700 Coit Rd, Plano, TX or any other Kroger. 

Mike L 

on BBB

2 years ago

Can I give 0 stars? I went to customer service for coupon price adjustment. The customer service refused to help, seemed gloating about mistake I made. Told me I DO NOT Care when i complained about customer service. I will not go again to Kroger at 9700 Coit Rd, Plano, TX or any other Kroger. 

Nikki M 

on BBB

2 years ago

Kroger London Ohio. Was charged an additional 92.60 for items I did not order or receive for an online order that was made. Customer Service was zero help except we are sorry about that we can get you refunded in 7-10 days!! Like y'all took my money out within seconds but now gotta wait 7-10 days for an error that was not my fault! With inflation people can not afford to be overcharged!