Kroger Floral

Mathias T 

on BBB

a year ago

1 out of 5. Sells lottery but can't process redeemable funds. Reported to BBB 

Star C 

on BBB

a year ago

Tried to set up a new account today and their app was taking me round and round a loop. Shut my phone off and rebooted. Then tried to do new account again. And same issue. Could not complete order. So I tried their chat. It's a bot. Waited five minutes and nothing. Tried calling customer service and barely could hear "Glady's" and when I told her I couldn't finish my order she hung up on me. I deleted the app. I lament the two hours of my life I won't get back but after seeing their reviews....I didn't miss anything. 

Steven S 

on BBB

a year ago

I made a online order on Monday for great discounts but the soonest delivery they had was for Wednesday so I just checked my receipt and boom I got charged full price because the discount was over on Tuesday night and the won't refund me my money. Not only is this not fare but now your stealing money out of my pocket. Shame on you. Its not my fault krogers didn't have delievery for Tuesday so now they treat costumers like this. Horrible and I will never use them again. 

Aziza O 

on BBB

a year ago

I am writing to express my deep dissatisfaction with the digital coupon system employed by King Soopers. Today, I encountered a particularly exasperating situation that has left me frustrated and disappointed with your company.Earlier today, In this day and age, it is perplexing that King Soopers, a prominent supermarket chain, has not streamlined the coupon redemption process to be more convenient for customers.Allow me to draw a comparison with other retailers for a moment. Take Costco, for example. When they offer a disco... read more

Carmine C 

on BBB

a year ago

I have had the worst service on my life with Kroger Corp. They have absolutely NO customer service and could care less about their customers. I have been shopping at Kroger for over 20 years and I will never shop there again. i will drive 100 miles out of my way to avoid Kroger. ******* * 

Krystal D 

on BBB

a year ago

Unable to type EBT pin for delivery purchase. Unable to use form data on website. 

Jeremy C 

on BBB

a year ago

This Kroger recently printed new price signs which cover up the actual price of their items. In big numbers, the "price with digital coupon" is shown. Upon close scrutiny, there is an actual "retail price" shown, but it is hidden behind the black bar sleeve which holds the sign. The only way to see the retail price is to remove the sign from its sleeve. Because of this, I ended up paying 7% more on my grocery bill without realizing until after I paid. If the average customer is fooled like I was, the store could be misleadin... read more

Ed C 

on BBB

a year ago

I live in Trotwood, OH (Dayton) and have shopped at the Englewood, OH Kroger from time to time. Lately, when I go to the shelf to find an item "On Sale" in their ads, the "sale" sticker next to the regular price sticker has, IN VERY FINE PRINT, "with Digital Coupon". So... 1. Not everyone can get the sale price for several items in the store. 2. I am a Kroger Card member, but I can't get the sale price unless I bother to go through the hassle of downloading the coupons. 3. I don't like the fact the sale stickers and ads have... read more

Sonja H 

on BBB

a year ago

Visited this location after work for a sale item that was not in stock. Went to customer service desk to request price match with similar item (as this had been done in the past at this location). Request denied. Reached out to customer service via email to address dissatisfaction with service (including not being offered some type of incentive). Informed via email that store policy did not allow the purchasing of similar items at sale price. This inconsistent policy resulted in a waste of gas and time. I felt as though my c... read more