Kroger Floral

Margie B 

on BBB

2 years ago

Kroger recently frauded me out of $800 worth of fuel points. Immediately after my purchase I tried to redeem my points. We were advised by the acting manager in the store, that there was an issue with the system and the points werent going through. In order to resolve, we were directed to call the fuel rewards CS. ******* was the supervisor I spoke with after the rep who answered argued with me about my alternate ID on the account. She argued with me continuously about the fuel rewards and advised it was an issue she deals w... read more

sally m 

on BBB

2 years ago

I waited on hold with customer support for over an hour to get a receipt for my Koger pick up order. After waiting on hold for 45 minutes they told they would call me back later with my receipt. I asked to speak to the manager and was hung up on after holding for an additional 10 minutes. I just wanted a receipt. I do NOT recommend using Kroger pick up. case # ******** 

Ashley S. 

on BBB

2 years ago

Kroger Pharmacy in ************* Towne Dr are the rudest most difficult technicians I've ever delt with Every female pharmacy technician there have major attitudes instead of trying to help they repeat their rude comments over and over and over they yell with aggressive attitudes and I witnessed a girl pregnant lady named Kelsey raise her voice at two elderly people with argumentative attitude. And it's not just Kelsey it's pretty much the majority of the female staff. Never ever use their pharmacy they all will treat you li... read more

Brittany H 

on BBB

2 years ago

Kroger double charged my account for a pick order. I authorized a hold charge of 183.32 an when I picked up my groceries I had some adjustments so my balance changed to 162.57 so they charged my bank account 183.32 plus 162.57 an now my account is in the negative. I called customer service an they said there is nothing they can do an I have to wait 3- business days. I then spoke to customer relations an they said the same thing and refuse to let me speak to supervisor an then told me they do not know the corporate phone numb... read more

Brenda W 

on BBB

2 years ago

I received the *** Kroger's Survey Sweepstakes First Prize Winner's notification by e-mail on March 17, 2021.This notification was e-mailed by PrizeLogic as follows:"You entered the *** Kroger Survey Sweepstakes and have been selected as a winner! PrizeLogic is the official fulfillment administrator for this promotion, and we want to congratulate you. You have won a $100 Kroger gift card. The First Prize has an approximate retail value of $100.No further action is required from you. You will receive your prize, at the addres... read more

Isabelle L 

on BBB

3 years ago

what pathetic ****no a srore!!!! spent 20 trying to place the order and their useless app does not accept the phone number (which is required)!!!! 

rebecca b 

on BBB

3 years ago

I was charged automatically for a prescription product savingscard that I didnt even know was up for renewal. When I called to discuss the customer service they were very rude. You shouldnt be able to charge someone $72 dollars for a savings plan nobody has talked to you about, That is shady business practices and Im extremely disappointed that Krogers would stoop to these fraudulent tactics of membership. 

Andy t 

on BBB

3 years ago

I have been a shopper at ************** store for the past 23 years and its been by far the freindliest store around until the new HR supervisor named Damond has started working there. she has been rude to myself and many other customer and nothing ever gets done about it .I told her i would turn her in and she said go ahead by boss at corporate is Dee and my name is Diamond. This behavior has got to go. 

Kathy Y 

on BBB

3 years ago

I purchased Kroger brand pasta sauce with Parmesan cheese. My daughter-in-law found large pieces of a plastic substance in the sauce. Thank God she saw it before my 11 month old great grandson ate it as he could have choked on the large pieces. Have been in contact with main headquarters since then. They sent me a check for $25.00 as a settlement, which I did not cash as that would be a contract, which the woman I dealt with said it wasn't true, but I knew it was. Finally, after many emails, I finally received information th... read more