Kroger Floral

Charlotte S. 

on BBB

2 years ago

Frys (Kroeger) Grocery store is denying sale prices if a customer does not have the app on their phone. This is discrimination due to some people not having a phone, not able to download the app, etc. Certain sale items can only be purchased with a "click" instead of a paper coupon. They denied me a sale because I only had the paper coupon and they required a "click" on my phone. *******is doing the same thing but so far they override it for me but threatened not the next time. 

Seelah P 

on BBB

2 years ago

I purchased an item that was on sale at Fred Meyers in **********, **. I used the digital app as required by them for the sale. On August 9th at 7:30 pm I purchased the cherries for $1.99 lb on sale and was evidently charged full price of $4.99 lb. While driving home I pulled over and checked my receipt. Returning to the **************** area I was given $7.85 back as a refund on my credit card.My complaint is that the **************** person was well aware of the ongoing over-charges in the fruit area especially. She told m... read more

Ruby D 

on BBB

2 years ago

Got hamburger patties with pick up on 8/7/2022. Been in fridge since, opened it this morning and its all brown. No sell by date on pkg. will not be using pick up anymore! 

Shelley W. 

on BBB

2 years ago

I wish I could give them negative stars!I've been longtime ship customer. NEVER ever again!!!!My last order June 1st... never came, Today is AUGUT 8th!!!Got email that it was being returned due to to damage with shipper... I called and was created a case number being told they would refund in **** days!Life got busy and I trusted I had been refunded and decided to check, No refund called again..Told that it wasn't refunded yet because the order wasn't complete . Thats right order was not complete!!! After 7 case numbers endl... read more

Barb H 

on BBB

2 years ago

DO NOT BUY BEDDING FROM SMITHS MARKETPLACE!!! I bought a mattress pad for my grandson's twin bed. They don't visit very often and he has a "big" bed now, so I bought a nicer mattress pad with fitted edges, ready for when they can visit, Washed it, put it on his new bed for when he comes. He visited once earlier this summer and again just last week. THIS PAD HAS BEEN SLEPT ON TWICE. I changed the bedding including the pad, washing it, air fluffed, then line dried the pad. As I was putting the pad on the bed I noticed the plas... read more

Allen S 

on BBB

2 years ago

6 months now of Kroger delivery ( No actual stores in ******* ) paid the yearly delivery fee. My experience rating NEGATIVE -5. Constant out of stock items-missing-damaged- my order yesterday almost $200 yet 30% was out of stock- 3-4 items i can understand but out of 65+ items and 29 NOT DELIVERED - OUT OF STOCK- FOR THIS I PAY A YEARLY FEE ????? calling the customer service number ( requested a supervisor 4 times ) WORTHLESS ! ******** in the *********** and broken english. THATS IT....IM DONE. calling CORPORATE fpr a refun... read more

Stephen R 

on BBB

2 years ago

*** ************************* ********* Kroger puts bad produce on the shelf consistently. They put bad meat on shelves consistently. They won't even try to act sorry or surprised or any variation on treating you like anything other than an inconvenience if , heaven forbid, you get fed up with your neighborhood "affordable" grocery. The final straw was selling me sausage that went out of date on June 22, 2022. I purchased it on July 31, 2022. I called and got put on hold to be met with "are you the guy with the return? how m... read more

Rickey J 

on BBB

2 years ago

Kroger is ripping people off with their boost program 55.99 a year for double fuel points by raising their gas prices 30 cent higher than the completion and diesel is 95 cents to 1.00 dollar higher. If this isn’t fraud I don’t know what is. 

Lena F 

on BBB

2 years ago

Krogers and Instacart wont acknowledge they owe a credit from a driver using my debit to purchase items for themselves .