Kroger Floral

Kim V. 

on BBB

2 years ago

The pharmacy at this location is TERRIBLE! I have to complain every month. Today, I was turned away at 2 mins until 1 for their lunch break..all while the employee was smiling and being smart with me. They close the drive thru almost every day, but yet when you go inside there are enough people staffing for it to be open. I will be moving pharmacies but would LOVE for this place to be investigated. A few employees need to be fired! 

Patricia G 

on BBB

2 years ago

I have been shopping at Kroger for years mostly because they have a monopoly in my area. Service is getting worse. Many things ads aren't in the store and still aren't when the sale is over. Meat and produce is not fresh 

Jason R 

on BBB

2 years ago

A simple pack of beef weiners usually ran about $3.50 (for years) and now Fred Meyer blames inflation for claiming regular price of $6.48/sale price $4.48 or order with app $3.48. Go throughout store to find that EVERY PRICE has been raised. DO NOT tell me it's inflation. Your competitor does not have the same price or near to that on so many of the same items. Fred Meyer wishes to sign customers up for their new membership program $59 yearly/$99 if you want delivery within 2-hours. PLEASE! Why would we remain customers of a... read more

Michael C 

on BBB

2 years ago

OVER PRICE WEB SITE ***** ONE STAR TOO GENEROUS AND MEMBERSHIP STEALS YOUR MONEY.. 

Connie C 

on BBB

2 years ago

Ive been at krogers in ************ for a couple of years . I used to pay cash for my medicine and I finally got ******** and the ******** people sent me a later stating that they would go back and reimburse me but kroger would of paid me about **** bucks guess what when I tried they told me they dont do that..well Im transferring all my stuff and my husbands stuff to different pharmacy cause I dont think that is right..between my husband and I .we get a lot of dollars worth of medicine. Im leaving kroger in a couple of days... read more

Cindy B 

on BBB

2 years ago

I pay for the Booster membership and it is a joke. Since March only about 1 order a month is correct or deliver on time. I have had items added to my order and charged for them. Last time I didn't even get the items that were added. I called and they now have to do an investigation and I'm out $35. They will not refund my Boost membership even through I have filed complaints before and not satisfied. Use other choices in the **** *****area. 

Brock C 

on BBB

2 years ago

Online delivery order through Kroger website. Scheduled delivery for 6-7am, at 5:56am a text was sent saying our delivery would be delayed 3-4 hours. REARRANGED our schedules so that someone could be at home until 10am and then no one shows. We have jobs, places to be. 10:44am they drop of our Kroger order, $160 worth of cold, frozen and milk products left on the porch for an hour until someone could get home. No call, text or notification stating they were still coming or on the way. Called the 800 number, on hold for 39 mi... read more

DARRELL S. 

on BBB

2 years ago

Kroger on Smithville changed their hours and now opens at 7 am. I was there this morning along with several others at 7 am and workers kept walking past the door looking at us and didn't open. Finally a bagger showed up for work and got the doors opened up for us. Terrible customer service lately, I've been shopping at this store for over 30 years. They never open lines in the morning. I have to practically beg for a line to be opened when I have a cart full and it's just too much for self checkout. 

Steve N 

on BBB

2 years ago

Ordered kosher salt online. Deal was for 6 packs and I ordered 2. They sent 2 containers instead of 12. They have refused to do anything to honor what was sold, telling me instead to reorder at a higher price. Clearly a case of bait and switch. Will never order online again!