Kroger

Rachel O. 

on BBB

2 years ago

Negative stars. Someone gained access to my bank cards that were saved on my Kroger app and used them to buy $150 worth if gift cards from a Kroger store in Lexington, KY. I live in WISCONSIN. I filed a fraud investigation through my bank, like any normal person would. They refused to acknowledge that these charges were fraud and had the nerve to tell my bank that not only did I make the purchases but I also did it IN PERSON. I don't know how I managed that from behind my work desk in Wisconsin. Now, because my bank asked fo... read more

NICOLE M 

on BBB

2 years ago

I have had enough of Kroger and am VERY PROUD to say that as of today (11/8/22) I will no longer be doing ANY sort of business with that HORRIBLE corporation. I have been a great and loyal Kroger Pharmacy customer for over (15+) years. I have overlooked ALOT of ****they do, but for Kroger to continually make the same mistakes over and over and be disrespectful on top of that…is a no go for me. The Kroger Pharmacy employees ALWAYS screw up your medications, they’re rude as ****and very lazy and they have absolutely NO regards... read more

Magda P 

on BBB

2 years ago

Some Kroger stores are better organized than others. Yesterday, November 9, 2022, I bought salmon from the Kroger store on ***** Springfield Pike, Cincinnati OH, 45215 It smelled terribly. It was decomposing.... In other Kroger stores, for instance on ****** Road, I did not have this problem before. Also, the bread selection is much better on ****** road. 

Jean J 

on BBB

2 years ago

Almost all the workers are gone now that they have gone to self checkout for pretty much everything. I buy $300 worth of groceries at a time and when I have to self check out, which is pretty much every time now, it takes me at least a half hour between price checks and having to bag my own groceries. I've changed to shopping at *******and *******or *****Foods now. 

Michelle S 

on BBB

2 years ago

I’m going to start this by saying I will never shop at Kroger again!! I have been using their pickup option for groceries since the start of the pandemic. Today I decided to get my turkey for Thanksgiving along with a few other groceries totaling around $91. I ordered a 20 lb turkey at $1.99 per pound. I picked up my order which included my turkey. When I got home, I checked my online receipt to verify I was charged correctly. Imagine my surprise when the receipt showed my debit card was charged $399.24 because I was charged... read more

Louis D 

on BBB

2 years ago

Absolute Worst Pharmacy ever Hickory Flat! Closed early on one occasion 7:55 while I was standing there right in front of me I watched them as they were already going to clock out and gates were down. Then today Just called to ask if they had a backordered Medicine in stock that most are out of and doctor had to send it in asap. The answer I received was "cant tell you over phone if we have it" . WHAT? you expect me to roll the dice and have doctor send over or personally carry it in. just to be told you are out of it And th... read more

Jane H 

on BBB

2 years ago

Tired of buying bread that molds within 2-3 days! Their "fresh vegetables " are NOT fresh. They offer good coupons and sales, but you have to watch the register to make sure the offers are honored. Too many self-checkouts and very few full service lanes, then customer ends up bagging groceries because no baggers. We will be shopping Tom Thumb for now. Sad that Kroger bought out Albertson's! 

Natalie K 

on BBB

2 years ago

On 2022-10-13, I was grocery shopping at ******* **** ***** ** ***** *** ** ****** ** *****. After I was finished shopping, courtesy clerk Alyssa M checked me out and I paid for my groceries. A few minutes later, I was stopped outside of the store by a security officer (named Mateo) and a worker (named Mariana). In front of other customers, they accused me of stealing a nail polish ($1.99), claiming I slipped it into my bag when I was being checked-out. I produced them my grocery receipt to prove that I paid for all of my gr... read more

san w 

on BBB

2 years ago

Kroger Truse Parkway I placed a catering order online through Kroger website and rec'd confirmation of pick-up date and time via email. The store stated it was cancelled when I arrived to pick up my order on the designated DATE/TIME 10/19/22 @ 11:30 am. There was no manager on duty at the store, I called 3 times to the Truse Pkwy location and placed on hold 3 times, and no one picked up. The first call, a young lady stated the manager has not made it in yet. I wondered the store must be running itself. Then, I asked during t... read more