Kroger

Martha R 

on BBB

2 years ago

I got scammed by either Kroger / Smiths by using instacart for their store and was charged over $100 for a $30 order. It has been a huge mess and the worst part is they will not give me my refund!! I call their horrible customer service number and i finally get a hold of a real person and they tell me that yes, my refund has been approved, but they never actually send the refund!! What a horrible dishonest company! it’s been almost a month and still no refund. I will never shop at any Kroger location ever again and may pursu... read more

keith r 

on BBB

2 years ago

i would like to see these services terminated so they don't harm other persons ******** net spend ****and ********** gift cards aka PrepaidGiftBalance.com aka *** Payment Systems Inc. ******** one day one card i was using got hacked into and 1,000 *** stolen ********just flat out stolen 450 USD by them ****gift card 198 USD stolen because the card refuses to activate changed my pin number registered where i lived still was not enough for the card to activate not looking to get refunded because persons rather make excuses the... read more

Benjamin S 

on BBB

2 years ago

Shorted on a prescription at a Fred Meyer pharmacy. Twice. I did not notice until I ran out early. They denied that they did and told me it was my fault for not asking them to count the pills in front of me. 

Priscilla T 

on BBB

2 years ago

I purchased a $25 ****** gift card at Kroger Fry's in Cave Creek, AZ on 11/3/22 and found out the gift card has already been used prior to my purchase. Information has been confirmed by ****** after several contacts and I have been advised to receive a refund from Fry's. Here we are a month later and still advised by Fry's customer service, the Case is still in review. I spend large amounts of money at Fry's and to be treated this way for a simple $25 refund is ridiculous. I've submitted all proof from ******, my receipt fro... read more

Kacy R 

on BBB

2 years ago

8:30 in the morning g and not one checkout clerk. I scanned over $300 of groceries by myself while an associate stood there and watched. Not one associate throughout the whole store said hi. They saw me, but wouldn't make eye contact. The folks gathering items for pickup or delivery park their cart in the middle of the isle and walk away. This is customer service???? Is this what we've come to now? This is horrible. 

Margret J 

on BBB

2 years ago

Terrible experience at store in Marysville, Ohio. One star is too many. Tho store was unable to work with me when trying to pay for a preordered Thanksgiving meal for my son, who was at the store to pick it up, but had misplaced his bank card. Payment processing couldn’t be easier these days, but Kroger can’t figure this out. If you arrive with extenuating circumstances, there’s no thinking outside the box. There was no offer to allow an online payment through the app, no contingency fund to rely on to assist in such a case.... read more

Barb 

on BBB

2 years ago

Fred meyer customer service is horrible. I have been trying since July to get a refund after I returned the product an di cannot get one. I have called over 20 times and they refuse to give me a refund. I have suggested a gift card or to put the money back on my rewards card and they still will not. I bought a basketball hoop off there online marketplace site. The a few days later my debit card was compromised so I canceled it. Now they will not give me my refund after sending the item back and receiving an email confirmatio... read more

Philip W 

on BBB

2 years ago

First of all, Kroger made a $77 dollar mistake on an order 8 days ago. They are holding my money, which is being charged interest, while they collect interest on money that isn't theirs. I have a problem with their policy which holds refunds for ten days and more. They need to be held accountable, it is the principle of the issue. I am sure I am not the only one who is experiencing this. The refund reference number is ********. between last Tuesday when the mistake was made through today is 8 days. They must pay interest on ... read more

KEITH H 

on BBB

2 years ago

Used their online delivery service, and was charged $197+ dollars for a turkey. A 200lb turkey at that. That is a whole human, and where do they have these? I sure didn't get one. Not even the one I ordered. I've tried their telephone # and was placed on hold for over and hr. Tried their live chat and the agent disconnected in the middle of helping me. No resolution or attempt to reach back out. Their email service non chalantly responded, and then never responded back with resolution. It's been 4 days