Kroger

Kenneth M 

on BBB

2 years ago

Beware of buying unstickered bulk sweet potatoes at Maxtown Westerville Kroger. Multiple times I have had checkout ring them up as much more expensive yams. 

Robbie M 

on BBB

2 years ago

Kroger convinced me to try ordering my groceries for delivery directly through them. I understood that they have Instacart shoppers who handle it although it was more efficient. NOT! I've tried this twice. Each time my order was pushed to the next day even though my order was placed well within the order window. No one contacted me by text; I had no notice. I called myself to find out what happened. I cancelled the order to get my money back. Kroger just doesn't care about their customers. They are nothing but a big box stor... read more

Michelle W 

on BBB

2 years ago

Kroger has gone downhill fast. Most of the stores are filthy. Kroger used to be my favorite grocery store but no longer. I will drive the extra mile to go to the ******which is always clean and has pleasant helpful staff. My specific complaint is with the Kroger located at 3618 Highway 138 in Stockbridge GA. Besides the filthy condition of this specific Kroger, there is a cashier named Makayla who is extremely rude to customers she is the number one reason I will never step foot in another Kroger. The second reason is when I... read more

Sharon R 

on BBB

2 years ago

I ordered delivery for Sunday morning and it was delivered to some wrong address somewhere other than my porchf. When I called the store they informed me that I had to call Instacart to get it fixed, they could do nothing about it. I had to look up the Instacart website to get a number because I didn't know I was registered with them. I called them and was told they couldn't help me because my phone number and the number on my loyalty card didn't match my account information. I have had that card since 1994 and have no idea ... read more

Joshua H 

on BBB

2 years ago

Two times now have placed a delivery order with Kroger and not received it. First time the driver said they must have delivered to wrong address. Second time, Wednesday March 1st, truck pulls up outside house, sits for a few minutes, driver never gets out, then drives away and we get delivery notification and receipt. Call customer service, they're nice enough but they tell me the driver said they dropped it at the door (aka lied) and then had the gall to ask if my wife looked outside for the order. I guess they just assume ... read more

Charles C 

on BBB

2 years ago

Over priced, bad quality of veggies, fruit, and meats. Went there today because they advertised ribeye for $5.97 lb. When I got there there were basically scraps left over in the meat bin so I went to the butcher and asked him if he could cut me a couple pieces. He tells me no, what's in the bin is all we have and walks away. It happens all the time I try and give Kroger another chance. I am so done with this grocery store! I was never treated like this at ***. It's going to be very unfortunate for you Kroger shoppers when *... read more

Stephanie S 

on BBB

2 years ago

I shop at the Eichelberger kroger in Kettering (45429) and it’s always a pleasant experience. Lyn is one of the employees that works in the self checkout and is always super helpful and has a smile on her face. 

Sandra M 

on BBB

2 years ago

I purchased a $200 ****gift card on Dec 13, 2022 at the Morton, IL Kroger store. Upon trying to use the card my grandchild was told the card had a problem. I called the number on the back of the **** card and was told that the card was flagged as fraudulent in June 2022. I was then told to go to the website listed on the back of the card. After entering the information requested on the website, the message said to call the number that I called in the first place. I have tried this several times and received the same result. ... read more

Lauren H 

on BBB

2 years ago

Worst customer service EVER. I love our local King Soopers, but ever since signing up for Kroger Boost, I feel like we've been majorly scammed. We paid $100 for a year of grocery delivery. But what they didn't mention is that they can randomly decide not to deliver your grocery order. When I called "customer service" to ask for a refund, I was hung up on by a "supervisor" twice. Please think twice before signing up for Boost. It's just a way for corporate to squeeze money out of loyal clients with no accountability.