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Komfort Air Service Experts
- Heating & Air Conditioning/HVAC
- Charlotte, NC
About this business
Service Experts Heating & Air Conditioning has been serving the Charlotte area for 40 years, providing heating, cooling, and indoor air quality services.
Location details
8107 Arrowridge Blvd Suite Q, Suite S, Charlotte, NC, 28273, United States
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I didn't want to leave a star rating but could not submit without it. Sunday, November 6th, 2022 Our main sewer line was plugged and so my husband looked up and called Rollin ******. Don't if you value your home. They were unprofessional from the moment they arrived until today. They got their line stuck in our drain. They attempted to remove it for a day and a half. They were going to tie a come along to a tree about 100 ft from the drain to remove it without discussing with me. While the manager disappeared to buy a come a... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ********************************** with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
This is the best AC company I ever did business with. They have Excellent Technicians who are pleasant to work with.
Business response:
We appreciate your business and look forward to our continued relationship!
got a "check up" on the furnace/air unit, by Scott C***** and Luis, they were very friendly, courteous and professional, wouldn't mind having them back for the next one.
Business response:
We appreciate your business and look forward to our continued relationship!
Since Service Experts took over D&K in Belleville, my service has not been good. Call Centre Sraff and technicians have been lovely, but the organisation of this company itself seems to impact the overall customer service experience. I have a new AC unit on a monthly plan, which stopped working mid-summer. I had a technician come, report the issue, and explained a part would be ordered and they would return to fix. Another technician came a week or so later - we were told this was for the repair. The technician showed and sa... read more
Business response:
We thank the customer for bringing this to our attention and apologize for their experience. We have applied a goodwill credit on the account and reversed the recent charges on her bill. The customer should see the billing updates in 1-2 billing cycles.
On 12/19/22, my air conditioning unit quit working. Since meteorologists were predicting a winter storm, I became concerned because my wife is sick, and I did not want her to be without heat. I called Calverley because I was familiar with them. In 2004, they installed a 3 Ton Lennox unit in my previous house. Currently, they inspect and service my units, and they recently installed an air purification unit in my house. So, I assumed they would treat me fairly since I was a loyal customer. Two technicians tested the unit on 1... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ********************************** with your full name on the account, address and phone number and we will follow up with you.
The entire RJD team that i interacted with were phenomenal! Thanks to Tom, Nick, Tanner, Dale, Justin, Vig (sp) and Dontrelle as well as the CS reps. Highly recommend!
Business response:
We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
Excellent service. Reliable, prompt, knowledgeable, respectful, and offered advice on maintenance of the products. Worked steadily and skillfully to complete the job. I would highly recommend Rob's Albertan Heating, A/C and Plumbing and will continue to use their services whenever required.
Business response:
We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
I worked with Greg K**** and the entire experience was made very easy and straightforward, Greg was an absolute pleasure to work with. I woke up around 630-7a to find out my furnace had died, shortly after I sent Greg a message explaining what happened, he responded immediately and he and a technician were at my house within 2 hours! Mr Kizer made the unpleasant experience of replacing a furnace and a/c a very, very pleasant one. He and the technicans were very professional during the entire process. The very next day I had ... read more
Business response:
We appreciate your business and are pleased to hear that our team of experts were able to provide you with the top notch service that you needed.
I would like to make a complaint against the ********* Home Services, located at ***************** ******, *****, AZ *****. We have been their clients since 2010 (at that time the company had another name). We notice repeatedly their tactic of adding every time some "improvements" for which they charged significant sums of money. We still elected to continue using them because we had a service plan. In 2020 they convinced us to purchase 2 new units,, and on 03/05/2020 they installed them. They charged us $15,000. The units a... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you shortly.
Frequently asked questions about Komfort Air Service Experts
How is Komfort Air Service Experts rated?
Komfort Air Service Experts has a 4.3 star rating with 2,416 reviews.
When is Komfort Air Service Experts open?
Komfort Air Service Experts is open now. It is open 24/7.
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