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King O'Rourke Cadillac
- Car Dealers
- Smithtown, NY
About this business
King O'Rourke Cadillac takes pride in making sure your car buying experience is great from start to finish and want our customers to have the best experience. We're located in Smithtown near Long Island, right off of NY-454 W. We have a large selection of new and used, Cadillac models for you to choose from, with incredible features as well as the amazing new LYRIQ as we are New York's Electric Vehicle Headquarters!
Location details
756 Smithtown Bypass #101, # 101, Smithtown, NY, 11787, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 3:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
For 2 years I have dealt with the worst customer service Ive ever experienced. From the day I picked up my brand new suv (no one ever opened the doors to this car before we picked it up. Not clean, smashed speaker, gash across the passenger dashboard, cardboard and plastic still in the car with no gas l) it has been infuriating trying to deal with these people. I spent over ******K on this car and waited 9 months for it. The wrong rims were on the truck, was told I have to buy the car they could sell it to someone else they ... read more
On Saturday, Feb 24, 2024, my 2017 Cadillac CT6 with only ****** miles became inoperable on the road,and was towed to ******************************,Buick,GMC for repairs,I had bought the warranty from them,and gone there for work before.The service writer who checked us in was **************************** an email,I was informed by ***** that the front differential had broken,and pictures were provided.In subsequent emails, I was advised that warranty coverage had been approved, but that parts were on backorder. I asked to ... read more
Business response:
****************,We tried to reach you to further discuss. What has been written in your review does not fall in line with our best practices at the dealership. We value honesty and integrity which has kept us in the #1 position for Cadillac, Buick and GMC for over 40 years. At this time its best that you service your vehicle at another dealership.*******************, Service Manager
When asked about a feature being recalled on the Escalade esv I was laughed at by my salesperson & then again by the sales manager- both were done in the presence of my 2 children. We then cancelled our deposit & went elsewhere to purchase the vehicle. 3x's in "16" consecutive days my suv would NOT start & had to be towed. NEVER was I allowed a loaner, never was the suv fixed & I was put on hold multiple times on the phone for 15-"36" minutes!! Every single time I stepped foot into ************* I never left happy or even co... read more
I had recently purchased a used vehicle from ********************* and could not have been happier with my experience with this dealership. It was a true miracle to find the Jeep at the price and condition I did! It was a breeze working with *********** and the finance process was painless. I was genuinely taken care of and never felt like I was being pushed or taken advantage of. They truly made the used car buying experience a pain free, no hassle experience and deserved to be recognized for that, it is very rare to find t... read more
Business response:
***********************, thank you for the 5-star rating! We truly appreciate your business and it's always our goal for our customers to leave *************** Satisfied.We wish you many happy miles.Happy Holidays!The ********************* Team
Cadillac service ***** I had my 2022 XT4 in for a check engine light and ******** inspection on 7/18/2023. I was told that to fix the check engine light it needed a part that was on backorder. Eventually the part arrived I made an appointment immediately for Aug 7th at 8AM. We brought the car in before 8AM and was told it was a 3 hour job. We choose not to wait . When we hadnt heard back from service we called at 4PM and was told its in the shop and would be done shortly . When we didnt hear back by 6PM we called back for an... read more
We went to ************* on 4/11/22 looking for a new car. ******************* was our salesman. We told him what our budget was and that we couldnt go too much over. We were looking at vehicles over $36K. Got back to his desk and confirmed that he was pulling the right one up and he confirmed. Emailed us that night with the vehicle we wanted and a few others (all over $36K). Called us the next morning with great pricing. We talked about it and wanted to leave a deposit. But I was on the website and found 2 other vehicles th... read more
Business response:
******,We are disappointed to read your review and your comments do not represent the accurate situation.You inquired about the less expensive vehicle of which our salesman reviewed, priced out with you and was agreed. You than inquired about the 2 other more expensive vehicles that would be at a higher payment. Additionally, the General Manager did call you back on April 15th, along with another manager, and ************** has been in touch with you via email. Complete customer satisfaction is something that we take very se... read more
After having my car towed to the nearest *** dealership I regretted that immediately. This dealership was completely unwilling to even try and work with my extended warranty through ****** which I purchased through a *** dealership. ****** pays directly to the dealership. King ********************** wanted me to pay out of pocket to them and then get reimbursed from ******. They do not operate that way. ******************* the service manager refused to even attempt to contact them and work with them. She claims other compan... read more
Business response:
Its extremely important to us that we are providing the very best of products and services our customers. We apologize that your experience here was not a positive one and we do appreciate the feedback; as it is only through our valuable customers that we gain insight into those areas that we fall short of expectations. Your concerns have been reviewed with the management team as part of our continuous improvement processes.King ORourke has been an upstanding establishment in the community for over 40 years and we pride ours... read more
I bought a pre owned 2012 Terrain in 2017 and it was great until October 2019. since then and up until 1/31/2020 the truck has been back 5-7 times for same thing. I feel its unsafe to drive as I almost got hit several times due to what the truck his doing. As your driving it jerks forward, then engine light comes on and stabilitrac light, as I have mt foot on the gas the speedometer goes down and rpm's rev mot 5-6 they can't figure out the problem. I drove it to dealer twice when this happened. One time it did a hiccup for T... read more
Business response:
Hi ****: We are responding back to your comments with our Pre-Owned Department. We want to thank you for the kind words you have for Tom C**** in our Service Department. He’s certainly a remarkable & talented employee we are proud to have on our team. We value all feedback and strive to provide 5-star service with every visit. King O’Rourke prides itself on a strong track record of Complete Customer Satisfaction for almost 40 years and your review does not fall in line with our best practices here at the dealership. In regar... read more
They set up an appointment to perform a recall, but when I arrived for my appointment they informed me that they didn't have the parts. They had previously assured me that they had the parts in stock. However they claim now that they have no record of that assurance. Terrible customer service. I drove over 30 minutes to get there for my appointment. A customer service failure.
Business response:
Hi *******, we apologize about the miscommunication as we typically receive the parts that were ordered for you within a week. There is currently a backorder for these parts and as soon as we do receive them you will be notified. We appreciate your patience and business. - King O'Rourke Auto Group
Frequently asked questions about King O'Rourke Cadillac
How is King O'Rourke Cadillac rated?
King O'Rourke Cadillac has a 4.2 star rating with 367 reviews.
When is King O'Rourke Cadillac open?
King O'Rourke Cadillac is closed now. It will open at 9:00 a.m.
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