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Kinetico Incorporated

3.0

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Location details

10845 Kinsman Road, Newbury Township, OH, 44065, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.069 reviews
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Robert J's profile image
Robert J 
5 years ago

They do not care about customer service will charge you when they make a mistake and don’t show up 

Josh H's profile image
Josh H 
5 years ago

Customer service suck's they dont care about you just want your money. Love the system though. 

Susie M's profile image
Susie M 
5 years ago

I live in Indy and I love my Kinetico systems. The young ladies at the front are always helpful and professional. I would recommend Kinetico to anyone. 

IndyCustomer's profile image
IndyCustomer 
6 years ago

Customer Service is horrible. We have a Kinetico water softener and drinking water filtration system which we are happy with, but I would hesitate to purchase from Kinetico again due to poor customer service. example: Attempted to return a filter that my husband was sold but that we didn't need. The rep at the counter couldn't do it so she asked if I could leave the filter and she would call on Monday to process the return. On Monday, I ended up calling her, and after a rude conversation, she processed the return. example: I... read more

Business response:

Kinetico makes it a priority to treat our customers with respect and under no circumstance would our staff ever intentionally overcharge a customer. We do apologize for the way in which your return was handled. Mondays in particular are very busy days at all of our locations. But we welcome the opportunity to turn this into a learning experience for our staff. Please contact the local office you work with and ask to speak with our site manager. We want to make your experience with Kinetico positive and always do what we can ... read more

Gary T.'s profile image
Gary T. 
7 years ago

Kinetico is the only water system that we have found that addresses our water problems. We have been a customer for 20 years and have no intention of leaving. Have had 3 systems. Service is great. 

Kay L.'s profile image
Kay L. 
7 years ago

I just moved and had Kinetico remove my water systems from my old house into my new house. They were very professional and made everything smooth and worry free! I will recommend to anyone. 

Shaildeep S.'s profile image
Shaildeep S. 
7 years ago

Kinetico water is the best water softener out there. They installed our system and is the best. We have never had problems with here system. They are just the best. 

Richard F.'s profile image
Richard F. 
7 years ago

Great service The system has added value to our house. Staff extremely helpful and knowledgeable. 

Jerry's profile image
Jerry 
7 years ago

We have had our Kinetico system for 22 years and we are very happy with the softener and drinking water. I would recommend Kinetico. 

Frequently asked questions about Kinetico Incorporated

How is Kinetico Incorporated rated?

Kinetico Incorporated has a 3 star rating with 69 reviews. 

When is Kinetico Incorporated open?

Kinetico Incorporated is closed now. It will open tomorrow at 8:00 a.m. 

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