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Kinetico Incorporated
- Community & Social Services
- Newbury Township, OH
About this business
Kinetico was founded in 1970 by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers and international distributors representing nearly 100 countries. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Kinetico manufactures complete systems that improve water quality for general use as well as those... read more
Location details
10845 Kinsman Road, Newbury Township, OH, 44065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**Rating: ?????** I wish I could give this company a zero star rating. My experience has been nothing short of a nightmare. After spending over $10,000 on their water filtration system in less than four years, all I've gotten is a money pit of constant problems that they refuse to acknowledge or fix. Communication is nonexistent. My calls are ignored, and when I finally got through, I was told I could only speak to management. It's been over a week, and guess what? No one has bothered to reach out. The last service call was ... read more
Business response:
Hi ********* This is Kinetico Incorporated responding. Your products were installed by Kinetico Quality Water Systems of Newbury. They do function as a separate entity with their own management structure. We read through your concerns and contacted the installer's management to understand this matter. You have all our empathy due to what is taking place on your property and with your well. The history as on file: 2022 August: installation of water treatment products to treat iron and methane gas 2025 April: service: ro, iron... read more
**Rating: ?????** I wish I could give this company a zero star rating. My experience has been nothing short of a nightmare. After spending over $10,000 on their water filtration system in less than four years, all I've gotten is a money pit of constant problems that they refuse to acknowledge or fix. Communication is nonexistent. My calls are ignored, and when I finally got through, I was told I could only speak to management. It's been over a week, and guess what? No one has bothered to reach out. The last service call was ... read more
I already had a Kinetico water softer and was satisfied. At the time of the original water test I was told we had a slight trace of sulfur bacteria. They told me how to treat it and it worked great for 14 yrs. Recently we noticed an odor with our water so whatever to have a water test done and discuss additional equipment required. Kinetico sent me an email saying my FREE water test was scheduled. A rep from Advanced Water Quality System, Inc. arrived and tested the water and confirmed what was already known. He asked to go ... read more
Business response:
Kinetico Incorporated provides a web form customers can use to request a water analysis at kinetico.com. Once completed by an interested new customer, it is sent to the independently owned Kinetico dealer in that customer's area. Kinetico Incorporated did not schedule a water test for Mr. ************ We sent his completed form to Advanced Quality Water Systems in MA. This is the company that scheduled the appointment for Mr. ************an existing customer of theirs. Kinetico Incorporated does not own or franchise Advanced... read more
Hello - I am writing to tell you about a Kinetico inspection call today. We have been Kinetico users for over 24 years - including two different homes here inCarmel, Indiana. We have been very happy with the Kinetico filter and softener performance over all these years - and continue be so.We have been using the K5 water filter and 4040 water softenerwith NO problems after moving intoour cottage-style house 11 yearsago. ! I change the K5 filters every 12-18 months (when it tells me to) and the 4040 big filter every year or t... read more
I believe Kinetico doesn’t watch its installers very well I had a system installed and I was told if I moved they would move my system for free I should’ve known better nothing is for free like they claimed $699.00 dollars later I was treated rudely and my system is set to be moved how can any one company promise something then charge for it I like my system otherwise I would have not paid for it’s move I believe Kenetico should watch it’s dealers better before they run a good a good product with bad service
I have a whole home water treatment system. It is for my drinking water, which is connected to my fridge, and a dedicated faucet in my kitchen. Once you have great-tasting water, yeah I know, water that tastes good. Lots of people like bottled water, but that's expensive. Having a Kinetico system in my home, as well as a softener and equipment to remove chlorine in my water has saved on my appliances. I'm living proof. I saw white streaks in my dishwasher. I had white, crusty buildup around the kitchen sink faucet. Once I ha... read more
Kinetico Indianapolis has the worst customer service I’ve ever recurved in my life. Had an issue with my drinking system so I paid for a technician to come out. He told me my tank was bad and to buy a new one. After buying a new tank the system still didn’t work. Another technician came out and told me the membrane was bad so I replaced the membrane and it again still didn’t work. Finally my boyfriend went into the crawl space and noticed the water line to the ice maker was disconnected. Water had been dumping into my crawl ... read more
Kinetico is the most expensive system that I found and offers the least value for your money. I had a Kinetico water softer system for over 20 years and it worked flawlessly with no maintenance. So, when I replaced it, I had no concerns about getting my new system from Kinetico. Since that day I have regretted my decision. The system has failed within the first 2 years and my warranty is useless. Kinetico would not come out to review my system until I provided my credit card. They repaired defective components in the system ... read more
This is what I was told By Kinetico customer service when their chosen certified sales and service franchise partner failed to show up twice for a scheduled service call, and they didn’t even bother to call to let me know they were not going to show up (even after I brought to their attention several other customers who experienced the same horrible service and left equally poor reviews). Regardind number is 290534, “Kinetico Incorporated does not own or franchise Superior Water Systems. We cannot legally direct their operat... read more
Frequently asked questions about Kinetico Incorporated
How is Kinetico Incorporated rated?
Kinetico Incorporated has a 3.1 star rating with 60 reviews.
When is Kinetico Incorporated open?
Kinetico Incorporated is closed now. It will open tomorrow at 8:00 a.m.
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