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Kinetico Incorporated
- Community & Social Services
- Newbury Township, OH
About this business
Kinetico was founded in 1970 by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers and international distributors representing nearly 100 countries. The company has grown from a two-man, creative undertaking into a strong and dynamic organization. Kinetico manufactures complete systems that improve water quality for general use as well as those... read more
Location details
10845 Kinsman Road, Newbury Township, OH, 44065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Kinetico and their customer service department have been the absolute worst company that I have ever had to deal with. First off, the system that they sold us is sub par, under powered and under-sized for what our well water needs. We have very HARD water at our house and they sold us the K5 system with RO drinking water. For the first year-year and a half we went through tons of salt. Come to find out that the float that is in the salt tank broke and we were over-salting our system due to a system malfunction. Once that was... read more
I received a charge on my credit card from Kinetico for a purchase I did not make. I was fortunate that my credit card tagged this purchase, and is investigating.
I received a charge on my credit card from Kinetico for a purchase I did not make. I was fortunate that my credit card tagged this purchase, and is investigating.
We've had trouble with the electronic head. Now the 3rd in less than a year. And they tell me they can't get to us for 2 days. Unexceptible
Thank you for the service from your employee Jose he was very professional I’m very satisfied with his work and we are also very happy and satisfied with Ray your sales person Thank you very much for your services and I really appreciate and highly recommend your water softener thank you!
Very unhappy with the initial contact. I am building a new home with a pond source for water. I could not receive a quote for a system without them testing the water....it is a new dig and water will not be at capacity for several months. A quote is needed for the project financing and even after requesting a rough quote was incapable. No way would I do business with a company that cannot do so. All their competitors had no issue the first time out with a stipulation that the final estimate will be determined on the water te... read more
customer service is a joke! It appears to be a scam, at least with dealer in Lubbock Texas. I paid a good amount of money and the statement I received showed half of what I paid. I have had the system for 6 months and they have still not correctly installed the osmosis system. I have called them a ton and office help or manager do not have a clue or do they care. Sales person is a true sales person and has a line of crap that flows out of his mouth. They always promise to call you back and never do. I think the water softene... read more
Just ripped out and replaced my kinetco k5 drinking water system. Tired of waiting on their out of stock, over priced filters. Is it my fault they are made in China and they can no longer get them? Couldn't be happier with my new made in Georgia ISpring system. Do not buy from Kinetico. Once they have your money, they could care less if you have drinking water.
Business response:
Hello Mr. *******, We fully understand your frustration with the delay on the filters for the K5 Drinking Water Station. COVID has impacted manufacturing significantly -- production workers are out sick, trucks aren’t running regularly, and equipment shipments have fallen behind. In 50 years in business, this is the first time we’ve experienced a backorder of this magnitude. We do apologize for the inconvenience and anticipate a shipment in the next few weeks. Our K5 filters are fully made at our Newbury, Ohio location, and ... read more
They do not care about customer service will charge you when they make a mistake and don’t show up
Frequently asked questions about Kinetico Incorporated
How is Kinetico Incorporated rated?
Kinetico Incorporated has a 3.1 star rating with 60 reviews.
When is Kinetico Incorporated open?
Kinetico Incorporated is closed now. It will open at 8:00 a.m.
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