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Kia Store East
- Car Dealers
- Louisville, KY
About this business
Thank you for making your way to Kia Store East, your certified Kia dealer serving drivers throughout Louisville and the surrounding areas. At our dealership, you’ll find a solid selection of new Kia for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase.... read more
Location details
7301 New La Grange Rd, Louisville, KY, 40222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased my vehicle on 9/17/24 and I have had issue after issue with this car… First issue occurred within a month of having the car. (No oil in car) I returned to service and found out that the car had a recall and would have to drive until motor blew to have it repaired. A week later car started to run bad took car to Autozone to have odb ran which indicated misfire on cylinder 4 return to Kia service department they ran a cleaner through it and informed me if this occurred again I would have to pay 1100 to have the mot... read more
Went to KIA East, Louisville, KY, for a recall, they could not help, they just gave us a phone number to call also no help. They just did other work on the car that was not authorized. Pd foe the work to get the car cause they said engine had no warrant. Payment didn't clear, later rec'd letter about payment, tried to call Service Manager for 2wks with no contact, even left a voice message with no call back. Everytime I called I got the run around, waited for 1hr on hold or disconnected. They always say they have trouble wit... read more
I went in this dealership to look at a ***** Pilot because I need to tow a travel trailer. The car was too expensive, so the salesman told me he had a **** that would tow 5,000lbs, come to find out the car does not tow 5,000 lbs. My deal is so upside down from price gouging I can't go to another dealership. The GSM told me they would make this right, today he told me he has only one deal and tough luck to me. DO NOT TRUST this dealership, they are there to SELL at any cost to the CUSTOMER. They don't deserve one star.
Customer service at this location new Lagrange Road is absolutely disgusting! My engine is going out in my 2016 Kia optima which I am fully covered under the warranty and they are declining to fix it. Some of the problems my car was having they did not check any of those issues they totally ignored them. I spoke with Kia consumer affairs and they indicated to Me that my car should be covered but for some reason at the dealership they want to deny it this place is a complete joke
Worst experience ever. Made appointment to buy vehicle, arrived 45 minutes early and all of sudden after a 30 minute delay (left waiting) the car mysteriously was sold. Not a reputable business at all. Very shady.
Disgusted with the employees here. The finance manager, Jason argued with me and my mother over the phone for 20 minutes because his employee lied to us. His replies were "well, she didn't directly lie to you. And that's all I care about." I sent an email to the store manager telling her that we didn't want to be in the same room as this guy again and what had happened…She asked to call but never did. Then, next time I went in, the front desk lady (multiple sales employees apologized for her actions) yelled at me (sales peop... read more
Purchased a vehicle almost two months ago. I still have not received my permanent license plate. They have not sent the title to the dmv. I was not able to drive my vehicle for almost two weeks because my temporary tag expired and they were slow getting me another. Customer service is rude and hesitant to assist in this problem.
A safety recall (NHTSA recall number ******) was issued in March, 2021 for my 2020 Kia Sportage. The recall advised there was "a defect that could result in a fire occurring in the vehicle's engine compartment". Today is October 12, 2021. The Kia Store East, on New LaGrange Road, where the vehicle was purchased new by me, has not been willing to perform the SIMPLE rework. Three scheduled visits to the dealership, plus several emails and phone calls with service manager, has yielded nothing after 8.5 months but worthless prom... read more
This dealership sold me a vehicle Plagued with recalls and customer complaints. It has been from moment of purchase experiencing excessive oil consumption using as much as 5 quarts of oil between oil changes. The dealership and manufacture were well aware They of the many problems of this year and model and sold it anyway with disclosing the hundreds of complaints and it current engine defect! They did not suggest certified pre owned and I was unaware that certified preowned was even an option for buy a preowned vehicle. The... read more
Frequently asked questions about Kia Store East
How is Kia Store East rated?
Kia Store East has a 4.4 star rating with 2,130 reviews.
When is Kia Store East open?
Kia Store East is closed now. It will open tomorrow at 9:00 a.m.
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