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Kia Parts
- Automotive
- Pelham, AL
About this business
Location details
2200 US-31 suite c, Pelham, AL, 35124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They charged me $5k over the sticker price of my car and I didnt know until I went to trade my car in at ******. Then come to find out they charged me $1,200 for free maintenance and wont cancel it because they claimed it expired at ****** miles when I know in fact it didnt. When I mentioned going to corporate about the maintenance they just started stuttering because they knew they got caught. I will never recommend
Seemed like a good bunch of people. Took all day to buy a car (simple trade, no loan).Had to pay unpaid taxes from previous owner to register the car. ****** offered to pay but never followed through.Car had numerous issues. Dealer will not call me back to resolve. Local Kia ****** in ********** resolved one very quickly for me.Happy to revise the rating if the ****** will simply call me back and resolve the primary issue.
Bought a new car back in July, get into finance and the guy said I had to get extended warranty and service contract for the loan rate but said I could get it taken off if I decided I didn't want it. I have contacted the dealership at least 7-8 times since and they refuse to do anything, the finance guy is always busy or unavailable and his voicemail is always full, they say they'll leave a message for a return call but haven't received one yet.
One star is giving them entirety to much. The service department sux, they have had my 2020 ************* for 2 months and still no way of going !Have called many times and left messages with no return call even attempted worst customer service Ive ever seen. The device manager ******** is a complete jerk. Told him how we felt about the situation and instead of apologizing he make smart a** remarks. Told him we would never recommend Riverchase Kia to our worst enemy the only thing he said was ok.
Please put a ZERO star option on here. One star is being way too generous for Riverchase Kia.Here's part of my experience in a nutshell: Take the car in, pay $199 "diagnostics fee" that becomes questionable when it's being "applied" to the service cost. They replaced a starter that I already had replaced a few months back. The problem was still there. I was told by ********* the starter was NOT the problem. Of course he later denied saying that and charged me for a starter I didn't need. I threw a fit and that's when the dir... read more
This company does not practice professionalism. They lead the customer on for months thinking they will fix your car. I took my car to Kia Riverchase and they kept my car for over 70 days. I took my car to them on August 30, 2022 for the second time. They didn’t fix it the first time I took it in the end of July. I was told that they could fix it in September by Dylan then he said he ordered the part. Each time I called they were still waiting on the part. Then on November 9 after he had been on leave and did not write a tic... read more
I am so disappointed with Riverchase Kia. My mother bought a new Kia from them a few years ago. She has had air conditioning problems ever since she has had the vehicle. She has taken the vehicle in multiple times, charged hundreds, been without a car for weeks on end and the air conditioner still is not working. She gets the runaround to what seems to be a warranty issue. The service manager never answers the phone and the voicemail is always full. I would not recommend the service department or Riverchase Kia. Once you pur... read more
Worst experience ever in purchasing a vehicle before I even got home with it heard a noise called them they told to bring it back the next morning after leaving it and 3 weeks of not hearing anything finally got ahold of someone went back and forth finally 3 1/2 months later I took the car to another Kia dealership to find out Riverchase had tried to cover up a mistake they made which made my car very dangerous to drive 4 months later I finally have my car fixed by another dealership. I wouldn’t recommend Riverchase Kia to a... read more
By far the worst experience ever!!! The engine in my 2016 Kia Sorrento died one month after my final payment. I had it towed to Riverchase Kia. I called them in excess of 5 times over the course of a few months with no finalized information than the time before. I also told them that my husband had died and that his number was a non working number. Fast forward to two weeks ago when I got a notification that my car was going to be towed for abandonment on April 8. I got home from work the day after I got that notification an... read more
Frequently asked questions about Kia Parts
How is Kia Parts rated?
Kia Parts has a 1.5 star rating with 26 reviews.
When is Kia Parts open?
Kia Parts is open now. It will close at 6:00 p.m.
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