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Kia of St. Cloud
- Car Dealers
- Waite Park, MN
About this business
Kia of St. Cloud is passionate about offering its clientele a friendly and fast experience whether it be with our Service Center or Sales Department. We value you and your time and appreciate every opportunity to serve you. We specialize in servicing, repairing, and maintaining all vehicle makes and models as well as competitive pricing on our massive new and used vehicle inventory. We hope to see you soon!
Location details
901 2nd St S, Waite Park, MN, 56387, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Received a warranty letter from Kia corporate for a Telluride shocks that may be noisy and result in a stiff/bumpy ride. The letter stated that we could bring the vehicle to any Kia dealership and the issue would be "diagnosed free of charge at no cost to you." This phrase was bolded and underlined. Our vehicle clearly met the criteria, the rear shocks were noisy and it was like driving a stiff board on wheels. Absolutely no give at all, we could feel every seam in the road. We brought the vehicle in and the first thing they... read more
Let the Buyer Beware #1 Rule These kia folks are Not Your Friend. They are Car Salespeople. #2 Brace for impact- Up charging-lots of up charging. Hector sold me undercoating I did not want. Would not let me out of deal. He said, “It’s too late.” Not true. Cost me $895. over .6 years at 14.95% #3 Once you seal the deal. Prepare for zero follow thru from sales manager Logan #4 Take a lawyer or experienced buyer with you. If you’re a female, you’re are screwed. I dealt with Tristin-very nice. Hector liken to a street hustler be... read more
Business response:
Ms. ********* we are sorry to hear you are not happy with your purchase. If you would like to return the vehicle and get out of the deal, please contact me to get it handled. Thanks ***** ********* Store Manager ************
I took my Kia Optima in to find out why there is no sound coming from my radio. My appointment was at 1pm I dropped my car off at 12:30pm and the guy that checked me in said it would be about 3 hours to figure out what was wrong and would cost $120 to find out. I said alright and that I was going to wait there well 3 hours go by and the guy comes up to me and says that the technician wasn’t even there yet and it would be another 3 hours. I said well then you are going to be taking care of the $120 fee to find out what is wro... read more
Business response:
Hello Mr H*****, We truly apologize for the experience you had during your last visit. It is our goal to provide timely service to all customers in satisfactory manner. Please reach out to me next time you are in and I will personally make sure your vehicle is in the shop as close to your appointment time as possible. Thank you, Lucas R***** ************
I don't recommend doing any kind of business with this dealer. Service Department is very unprofessional and upcharge services, ESPECIALLY if you are a woman. (Read previous posts) I initially called to schedule a recall on my vehicle and although the scheduling and customer service staff was very accommodating and friendly, the service department was not. In addition to the recall work, I had a couple electronic things that I asked if they could look at. The scheduler told me that wouldn't be a problem and would charge $100... read more
Business response:
The initial diagnostic fee is $99.95 per item. There are individual diagnostic trouble trees that must be followed for each item. If disassembly is required that is also at an additional cost. All of this was communicated with the customer before any diagnostic procedures began.
Absolutley the shadiest dealership I have ever dealt with. I took my car in for recalls and they told me I needed $1500 in repairs and they needed to order parts for for rest of recall. Go back to have them finish recalls and do a diagnostic, they suggested a $6500 repair, the worth of my vehicle. Recall work was done poorly at best and car has obviously been abused when work was done. I WILL NEVER GO BACK HERE!
!!!! BUYER BEWARE!!!! I purchased a Camaro from Kia and title was stamped LEMON LAW. Kia did not disclose this information at the time of purchase. Per Federal Law they were supposed to. I traded in a beautiful Camaro w less then 10K miles on it and they laughed all the way to the bank! I wouldn't have made the trade if I had known this information. The car is back on their lot because they had to take it back. I am out money, a car and the piece of mind. I will never trust this company again! I am posting this so hopefully ... read more
Horrible customer service. Read the other reviews given and run. I was lucky they were so horrible out of the gate that I didn't even start pursuing buying a vehicle from them.
Would give them zero stars if it was an option. Ordered a new Carnival in August of 2021. At the time I had them look at my vehicle for trade-in. Their offer was lower than what I wanted so I asked them for pricing without the trade in. They told me the vehicle would take 6-9 weeks. Heard nothing from them as to when the vehicle would arrive for months. Fast forward 8 months and I call them asking for an update. They tell me it'll be here within a few weeks. We discuss financing over the phone and they tell me what they'll g... read more
By far the worst experience I've ever had buying a vehicle. If I could, I would give them zero stars. If you enjoy extremely poor customer service and a horrific "business model" full of miscommunication, lack of ownership and accountability for their actions, then this place is for you! We ordered, signed paperwork for and placed money down on a 2022 Kia Telluride in October 2021. The vehicle finally arrived in April 2022. The price had increased substantially, (even though we were told it wouldn't) and were informed that t... read more
Frequently asked questions about Kia of St. Cloud
How is Kia of St. Cloud rated?
Kia of St. Cloud has a 4.2 star rating with 1,893 reviews.
When is Kia of St. Cloud open?
Kia of St. Cloud is open now. It will close at 8:00 p.m.
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