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Kia at Paramount Asheville
- Car Dealers
- Asheville, NC
About this business
Paramount Kia of Asheville is an automobile dealership that features a range of new and pre-owned vehicles. Its Kia models include the Borrego, Optima EX, Optima LX, Rio, Sportage LX, Spectra LX, Sorento, LX and Rio LX. The dealership offers pre-owned cars, sedans, trucks, vans, wagons, coupes and sport utility vehicles of several makes, such as Acura, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Kia, Jaguar, Lexus, Suzuki, Toyota, Volkswagen, Mitsubishi, Nissan, Mercury, Oldsmobile and ... read more
Location details
1000 Ridgefield Blvd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
My car has been at Kia for over a month. Everyone that I have had to interact with has been unprofessional at some point. Taylor was my Advisor and she has been screening my calls and is refusing to take them most of the time. When I leave a voicemail I never receive a callback. Jennifer, her supervisor when I expressed my concerns told me Taylor is normally great. I guess as the one dealing with her I'm not supposed to know when I've been disrespected. I wish that I could have moved my car but because it's a recall situatio... read more
Let me start off by saying that if I could give NO STARS, I would. You would think your car would be in good hands with this kind of dealership that brags that they are the best in WNC. I brought my car in for service due to recalls...NOT damage. However, when I went to pick it up following this service, I found that my car was damaged. On my 1st call to them, I was told they would look into what happened and call me back. I NEVER got a call back. On my 2nd call to them, I was told by the service department manager that he w... read more
WORST SERVICE EVER! I was told that a Telluride was coming in for me and Micheal C*** gave me an exact date and I put down a deposit. I wasn't told until late in the day they day it was supposed to arrive two weeks later that it did not arrive and he could not tell me when it would arrive. I spoke to the manger who didn't return my call for 3 days. After 3 weeks of waiting for this car and not being given a date that it would arrive I decided to buy elsewhere and ask them to refund my deposit. One week later my deposit was n... read more
Business response:
Paramount unfortunately does not control the delivery time from the manufacturer. In estimating the time of shipment we can only use past history in that estimation. There are many factors in the process including the time that once the vehicle is released to be shipped an authorized transport is then scheduled to pick the vehicle and deliver to the dealer. The volume of vehicles to be delivered will impact how quickly this process is accomplished. A number of manufacturers we represent have delays in shipments in excess of ... read more
So last month I bought a car from Paramount KIA of*********** The second or third day after having it, it breaks down. Had to tow it to the dealership and have it fixed. Apparently someone didn't plug in a hose so they "fixed it" quickly. Now I'm sitting here after my car broke down two days ago and they told me it's either cylinders or plugs. I was on the phone with a lady (Denise) on the side of the highway about this and she told me "it's not their problem I need to pay for a tow truck myself and have it fixed at ********... read more
Business response:
Paramount Kia has given ************ a loaner vehicle to drive and has fixed the vehicle she purchased at no charge to her. We do apologize for the inconvenience of the delay in resolving the mechanical problems with her purchase.
Recently we had a bad experience at this dealership and I have filed a complaint with consumer affairs and corporate office about what we went through in may on purchasing/ leasing a new Kia Soul and the stress they put us through1 terrible stressful experience we went through and no one has followed up with us or has taken this seriously and want some answers and resolution!
Business response:
************** posted 3 weeks ago in Local Guide that received 60 views with 15 photos and here is the post: "We just recently purchased a new lease for a new 2020 Kia soul, we had come in the dealership for a part on our 2011 Kia Soul which we purchased in 2014 from Paramount Kia, so as we got out of our soul a very friendly woman named Jodi we met and was talking about the new 2020 Kia soul, we really liked the new look and style! so we decided to come back and talk to Jodi about options and so forth, we ended up with Jodi... read more
Frequently asked questions about Kia at Paramount Asheville
How is Kia at Paramount Asheville rated?
Kia at Paramount Asheville has a 4.6 star rating with 2,851 reviews.
When is Kia at Paramount Asheville open?
Kia at Paramount Asheville is closed now. It will open at 8:30 a.m.
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