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Kia at Paramount Asheville
- Car Dealers
- Asheville, NC
About this business
Paramount Kia of Asheville is an automobile dealership that features a range of new and pre-owned vehicles. Its Kia models include the Borrego, Optima EX, Optima LX, Rio, Sportage LX, Spectra LX, Sorento, LX and Rio LX. The dealership offers pre-owned cars, sedans, trucks, vans, wagons, coupes and sport utility vehicles of several makes, such as Acura, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Honda, Hyundai, Jeep, Kia, Jaguar, Lexus, Suzuki, Toyota, Volkswagen, Mitsubishi, Nissan, Mercury, Oldsmobile and ... read more
Location details
1000 Ridgefield Blvd, Asheville, NC, 28806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought a 2022 *** K5 in Nov. of 2023. I received a recall on my car back in June 2024, the recall was for the gas tank expanding. My gas tank expanded and made my back seat pop up while I was driving down the interstate. I took it to paramount **** two days later they put me in a rental car fully covered through the dealership. For the next 5-6 months they sent me message after message saying they still had not found a solution for my car. Meanwhile I was still making over $400 car payments each month, almost $200 car insu... read more
Their service is terrible. The service person did not listen to our description of the problem. Insisted on a diagnostic test only to not identify the root cause of the problem. Last *** we will purchase. Car is now totally dead, must be towed at our expense. Who knows what they will tell us next or charge us.
Business response:
<p>Good afternoon,</p><p>Thank you for reaching out and alerting us to this issue. It's our understanding that our service manager has reached out and is assisting with next steps to diagnose the vehicle. We will stay connected with her to keep up to date on your vehicle.</p>
I will never buy another car from this dealership again. I was paying cash for a van for my agency. I told them I only had a short time to complete the transaction. I had to sit and wait for over 1.5 before we could finish the transaction. I told them I had an important webinar I needed to be on. I missed the webinar. One of the salespersons came up to me and ask if I wanted a water. I told her no, I needed to be at work not waiting around a dealership. I told her we had been waiting over an hour and her response was "Did yo... read more
Business response:
<p>When the customer showed up to sign her paperwork and take delivery ( there was no appointment, or set time), we unfortunately had people in both business offices taking delivery of their vehicles they purchased. This process can sometimes take longer than people allot.</p><p>We were very accommodating and tried our best to work within her time constraints. We were pleasant, offered her water and understanding of her time.</p><p>The van is the exact color she picked out, we even went to another dealer to get it, since we ... read more
Terrible. My daughter can't even use her brand new car. They sent the plate to the wrong address.
****** should be fired!!!!! He messed up all the paperwork and paycheck stubs on my husbands income!!!! So another person took over and tried his hardest to straighten things out. Well after a month waiting my husband was told after the bank approved everything that the head people denied him. OkTHE BANK APPROVED AND IT WASNT MY HUSBAND FAULT THAT ****** SCREWED EVERYTHING UP!!!!!! So explain to me why we are paying for ****** mistakes?
We had an awful experience at this dealership. My daughter had keys in her hand and was walking out the door when a sales a person who had not done their due diligence, would not switch our tags. Contracts were signed, money was paid and we were not allowed to leave with the car. We were talked down to, yelled at and humiliated! I have never seen such unprofessional behavior. We spent over an hour and a half trying to resolve the issue, the salesman whom sold us the car disappeared and never returned. We left with a valid si... read more
Business response:
Paramount has given *************************** an evaluation of her trade in vehicle prior to her coming to the dealership based on her information given to us on the vehicle. When she came to the dealership and we inspected the trade in, we realized that the vehicle had been involved in an accident. Part of the paperwork signed by ****** is a damage disclosure statement as required by the state of ************** and asks if the trade had been involved in an accident where the damage was over 25% of the value of the vehicle... read more
Got a car a little more than a year and a half ago and now the motor is bad. Had it serviced for another problem about two months ago, and never was even said about the motor. Now my car is sitting at **** they said itll be between 4 and 5 thousand to fix it but still havent got an exact number, they wont allow me to trade it in and they keep telling me I will have to keep paying on the car. They offered us a *** ******* that had just been traded in from a previous owner with damage to the body and hasnt been through service... read more
My car has been at Kia for over a month. Everyone that I have had to interact with has been unprofessional at some point. Taylor was my Advisor and she has been screening my calls and is refusing to take them most of the time. When I leave a voicemail I never receive a callback. Jennifer, her supervisor when I expressed my concerns told me Taylor is normally great. I guess as the one dealing with her I'm not supposed to know when I've been disrespected. I wish that I could have moved my car but because it's a recall situatio... read more
Let me start off by saying that if I could give NO STARS, I would. You would think your car would be in good hands with this kind of dealership that brags that they are the best in WNC. I brought my car in for service due to recalls...NOT damage. However, when I went to pick it up following this service, I found that my car was damaged. On my 1st call to them, I was told they would look into what happened and call me back. I NEVER got a call back. On my 2nd call to them, I was told by the service department manager that he w... read more
Frequently asked questions about Kia at Paramount Asheville
How is Kia at Paramount Asheville rated?
Kia at Paramount Asheville has a 4.6 star rating with 2,715 reviews.
When is Kia at Paramount Asheville open?
Kia at Paramount Asheville is closed now. It will open at 8:30 a.m.
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